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Author
Wawak Sławomir (Uniwersytet Ekonomiczny w Krakowie / Wydział Zarządzania)
Title
Przegląd ogólnych modeli zarządzania jakością
Review of Quality Management Models
Source
Zeszyty Naukowe / Uniwersytet Ekonomiczny w Krakowie, 2008, nr 772, s. 207-220, rys., bibliogr. 18 poz.
Keyword
Zarządzanie jakością, System zarządzania jakością, Modele zarządzania
Quality management, Quality management systems, Management models
Note
summ.
Abstract
Zaprezentowano modele: zarządzania Baldridge'a, doskonałości EFQM, procesowy model ISO 9001:2000, autonomiczny system zarządzania jakością, House of Total Quality, model S-P, warstwowy oraz model R. Silvestro. Pokazano kluczowe elementy systemu zarządzania jakością oraz ich powiązania niezależnie od typu organizacji.

Models of the comprehensive quality management system contain elements that are closely linked with assurance of quality and areas of the company and its environment that have an influence on quality. There is a series of quality management models in the literature. In the article, the author presents and evaluates selected models. (original abstract)
Accessibility
The Main Library of the Cracow University of Economics
The Library of Warsaw School of Economics
The Library of University of Economics in Katowice
The Main Library of Poznań University of Economics and Business
The Main Library of the Wroclaw University of Economics
Full text
CUE campus access only
Bibliography
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  3. Criteria for Performance Excellence [2005], Baldridge National Quality Program, American Society for Quality, Milwaukee.
  4. Dalu R.S., Deshmukh S.G. [2002], Multi-attribute Decision Model for Assessing Components of Total Quality Management, "Total Quality Management", nr 6, Routledge, Londyn.
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  8. Model doskonałości EFQM [2004], European Foundation for Quality Management, Bruksela.
  9. Nabitz U., Quagila G., Wangen P. [1999], EFQM's New Excellence Model, Quality Progress, Oct 1999, American Society for Quality, Milwaukee.
  10. PN-EN ISO 9001:2000, Systemy zarządzania jakością - Wymagania [2001], Polski Komitet Normalizacyjny, Warszawa.
  11. Sims A. [1992], Debate: Does the Baldridge Award Really Work?, "Harvard Business Review", nr 1, Harvard Business School Publication, Watertown.
  12. Saunders I.W., Preston A.P. [1994], A Model and a Research Agenda for Total Quality Management, Total Quality Management 5.
  13. Silvestro R. [1998], The Manufacturing TQM and Service Quality Literatures: Synergistic or Conflicting Paradigms?, "International Journal of Quality & Reliability Management", nr 3, Emerald Group Publ., Bradford.
  14. Stabryła A. [1997], Podstawy zarządzania firmą, Antykwa, Kluczbork.
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Cited by
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ISSN
1898-6447
Language
pol
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