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Author
Cascio Wayne F. (University of Colorado, Denver, USA)
Title
Work-Related Employee Attitudes and Organizational Performance
Wpływ postaw pracowniczych na efektywność organizacji
Source
Zarządzanie Zasobami Ludzkimi, 2011, nr 3-4, s. 15-24, rys., bibliogr. 14 poz.
Keyword
Postawy pracowników, Zadowolenie z pracy, Efektywność organizacji
Employee conducts, Job satisfaction, Organisation effectiveness
Note
summ., streszcz.
Abstract
Postawy pracowników, takie jak satysfakcja z pracy i zaangażowanie (zarówno commitment, jak i engagement) - są ważne dla funkcjonowania organizacji. Mają wpływ na absencję i fluktuację kadr, na umiejętność pracowników dostosowywanie się do zmian, jakość współpracy z innymi pracownikami, innowacyjność, oraz gotowość do podejmowania działań wykraczających poza formalny zakres obowiązków wynikających z opisu stanowiska pracy. Zagregowane w skali organizacji efekty pozytywnych postaw prowadzą do osiągnięcia przewagi konkurencyjnej - zwiększenia satysfakcji klientów, zyskowności i wartości dla udziałowców. Wyniki ostatnio prowadzonych badań na dużych próbach potwierdzają wpływ postaw pracowniczych na wskaźniki finansowe. Przykłady przedsiębiorstw pokazują, że choć postawy pracownicze są niematerialne, to jednak są one mierzalne i mają znaczenie strategiczne dla każdego rodzaju organizacji. (abstrakt oryginalny)

Employee attitudes - such as job satisfaction, employee commitment, and employee engagement - matter to organizations. They are related to important outcomes, such as absenteeism, employee turnover, adaptation to change, cooperation with other employees, innovation, and the willingness to act in ways that go beyond one's formal job description. Aggregated across work units, positive attitudes lead to the kinds of outcomes that speak directly to competitive advantage: improvements in customer satisfaction, profitability, and shareholder value. Recent longitudinal evidence based on large samples supports the causal impact of work-related attitudes on bottom-line financial measures. Company examples show that although work-related employee attitudes are intangible, they are measurable and strategically important to organizations everywhere. (original abstract)
Accessibility
The Main Library of the Cracow University of Economics
The Library of Warsaw School of Economics
The Library of University of Economics in Katowice
The Main Library of Poznań University of Economics and Business
The Main Library of the Wroclaw University of Economics
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Bibliography
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ISSN
1641-0874
Language
eng
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