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Author
Grudowski Piotr (Gdansk University of Technology, Poland)
Title
Quality System Documentation of SMEs in Process Management Framework
Source
Journal of Economics and Organization of Future Enterprise, 2008, vol. 1, nr 1, s. 77-82, rys., bibliogr. 8 poz.
Keyword
Wdrażanie systemu ISO, Jakość, Zarządzanie procesami
Implementation of ISO quality system, Quality, Process management
Note
summ.
Abstract
The article presents elements of original methodology of process-oriented quality management system implementation to be applied in small organizations. The primary objective of the paper is to show process based documentation structure of a quality system and simple method of processes control description. Thus, guidelines for preparation of quality system documentation in process management framework, related research results and key findings concerning small organizations are discussed. (original abstract)
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Bibliography
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  1. Seddon J. The Case Against ISO 9000. London: Oak Tree Press, 2001.
  2. Grudowski P. Quality Management System According to ISO 9001 in Small Firm. Documentation. Implementation. Audit. Bydgoszcz: AJG-OPO, 2004.
  3. Hammer M, Champy J. Reengineering the Corporation: A Manifesto for Business Revolution. New York: Harper Business Books, 1993.
  4. Rummler G.A., Brache A.P. Improving Performance: How to Manage the White Space in the Organization Chart. New York: Jossey-Bass Business and Management Series, 1995.
  5. Burlton R. Business Process Management: Profiting From Process. Indianapolis: Sams, 2001.
  6. ISO/TR 10013:2001.
  7. Ahire S.L., Golhar D.Y. Quality Management in Large vs Small firms. Journal of Small Business Management 34(2)1996. p.1-13.
  8. Grudowski P. Quality manual of ISO 9001:2000 QMS. An example with guidelines. Methodology of development. Gdañsk: ODDK, 2004.
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Language
eng
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