- Author
- Lajos Attila (Szent István University, Gödöllő, Hungary), Goda Adrienn (Szent István University, Gödöllő, Hungary)
- Title
- Development of Quality Management System Based on Employee Satisfaction
Rozwój systemu zarządzania jakością bazującego na satysfakcji pracowników - Source
- Roczniki Naukowe Stowarzyszenia Ekonomistów Rolnictwa i Agrobiznesu, 2010, T. 12, z. 6, s. 104-109, rys., tab., bibliogr. 4 poz.
Annals of the Polish Association of Agricultural and Agribusiness Economists - Keyword
- Opinia pracowników, System zarządzania jakością, Badanie satysfakcji
Employees' opinion, Quality management systems, Satisfaction research - Note
- streszcz., summ.
- Abstract
- W pracy dokonano analizy systemu zarządzania jakością bazującego na satysfakcji pracowników. Wskazano na rolę kompromisu między celami organizacji a celami indywidualnymi pracowników. (abstrakt oryginalny)
Work satisfaction and commitment to corporations are one of the most significant areas of corporate psychological research of our days. The international literature has been dealing with the examination of the satisfaction of employees for decades, while in Hungary this area only has drawn attention to its importance recently. The reason of it can be found in the appearance of foreign capital and the high standard industrial production worldwide with which the human side of productivity and effectiveness came to the front. After all this the question of why employee satisfaction has to be examined can be raised. The basic aim of the measurement of employee satisfaction is the examination of the level of satisfaction amongst colleagues, of the way that employees feel; what are the most influencing factors of satisfaction, what is the adaptation of ambitions like, loyalty to workplace, career awareness, which areas need to be improved in order to raise efficiency. With the help of the survey we got a whole picture of the incomprehensible and comprehensible problems of the organization, the capacity of resources, and the suppliable defects. Employee satisfaction can be improved and after the conduction of the survey the management can workout a focused action plan. With the help of regular surveys (ideally every six month or maximum one year) the effectiveness of actions can be checked. After analyzing and interpreting the received data, the next step is working out the actions and the solution plans of problems and setting down the action plan. (original abstract) - Accessibility
- The Main Library of the Cracow University of Economics
The Library of Warsaw School of Economics
The Main Library of Poznań University of Economics and Business - Full text
- Show
- Bibliography
-
- Bruce A., Pepitone J.S. 1998: Motivating employees. McGraw-Hill Professional.
- Chikán A. 1992: Vállalatgazdaságtan. Közgazdasági és Jogi Könyvkiadó - AULA, Budapest.
- Nagy Zs. 2004: A dolgozói elégedettség, mint a szervezet versenyképességének meghatározója. Marketing és Menedzsment, 5, szám. p. 24-35.
- Noé N. 2004: A dolgozó munkával való elégedettsége. Marketing és Menedzsment, 5, szám, p. 13-23. www.hrportal.hu/article_print.phtml?id=74845, 23.03.2009.
- Cited by
- ISSN
- 1508-3535
- Language
- eng
