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Author
Borowska-Pietrzak Agata (Uniwersytet Gdański)
Title
Employee satisfaction survey as HRM audit method : case study based on X firm
Source
Edukacja Ekonomistów i Menedżerów : problemy, innowacje, projekty, 2011, nr 4 (22), s. 127-146, tabl., wykr., bibliogr. poz. 11
Education of Economists and Managers : problems, innovations, projects
Keyword
Zadowolenie z pracy, Badanie audytorskie, Badanie satysfakcji, Badania sondażowe, Zarządzanie zasobami ludzkimi
Job satisfaction, Audit research, Satisfaction research, Survey research, Human Resources Management (HRM)
Note
summ.
Abstract
The article discusses an analysis of employee survey results in the context of the objectives of the personnel function in an organisation. In the introduction there are presented theoretical assumptions concerning the approach to the evaluation process relating to the personnel audit. This is the approach used in employee satisfaction assessment programs. The example of such an approach is the one presented in the text, the annual program of the analysis of expectations, motivation and employee satisfaction for huge Scandinavian trade network. Findings described in the text refer to the impact of employee opinions on personnel practices undertaken to enhance the effectiveness of HRM in the studied company. The main conclusions (priorities for managers) of such an audit include actions to improve efficiency in terms of: working conditions, leadership, and promoted values, and job content and development. (original abstract)
Accessibility
The Main Library of the Cracow University of Economics
The Library of Warsaw School of Economics
The Main Library of Poznań University of Economics and Business
The Main Library of the Wroclaw University of Economics
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Bibliography
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Cited by
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ISSN
1734-087X
Language
eng
URI / DOI
http://dx.doi.org/10.5604/01.3001.0009.5543
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