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Imeri Shpend (High Level Training Institute, Macedonia), Kekäle Tauno (Vaasa University of Applied Sciences, Finland), Takala Josu (Vaasa University of Applied Sciences, Finland), Liu Yang (Vaasa University of Applied Sciences, Finland)
Understanding the Impact of 'Hard' and 'Soft' Elements of TQM in South-East European Firms
Management and Production Engineering Review, 2014, vol. 5, nr 3, s. 9-13, tab., bibliogr. 11 poz.
Zarządzanie przez jakość, Przedsiębiorstwo, Badania ankietowe
Total Quality Management (TQM), Enterprises, Questionnaire survey
Europa Południowo-Wschodnia
South-East Europe
The study emphasizes on the understanding of the impact of 'hard' and 'soft' elements of TQM in South-Eastern European (SEE) firms in Albania, Bulgaria, Bosnia-Herzegovina, Greece, Macedonia, Montenegr, Serbia and Romania. Thus, 350 questionnaires were collected out of 1000. From different industry sectors in order to have reliable statistical measurements of the 'hard' and 'soft' side of TQM. Hence, this study adopts an exploratory rather than a confirmatory research approach. This approach seeks not only to investigate firms' awareness and perception to TQM but also explores to what extent are firms' familiar with TQM tools techniques, and systems as well as TQM philosophies and principles. Therefore, it can be noted TQM is this SEE firms is neither resisted nor directly accepted, rather they tend to see it from a technical aspect, being familiar and understanding only the essential of its 'hard' elements and less the 'soft' elements. (original abstract)
Full text
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