BazEkon - The Main Library of the Cracow University of Economics

BazEkon home page

Main menu

Author
Roshanaei Hagar (Department of Education, Gotvand Branch, Islamic Azad University, Gotvand, Iran), Omidian Faranak (Department of Education, Dezful Branch, Islamic Azad University, Dezful, Iran), Nazari Ali Akbar (Department of Education, Dezful Branch, Islamic Azad University, Dezful, Iran)
Title
A Study of the Level of Satisfaction with the Quality of Educational Services among Students of Nursing- Midwifery in Islamic Azad University of Dezful Based on the Model of European Foundation of Quality Management
Source
International Letters of Social and Humanistic Sciences (ILSHS), 2015, vol. 3, s. 86-92, bibliogr. 7 poz.
Keyword
Studenci, Jakość usług, Edukacja, Jakość kształcenia
Students, Quality of services, Education, Quality education
Note
summ.
Company
Azad University of Dezful
Abstract
This study aimed to examine level of satisfaction with the quality of educational services among students of nursing-midwifery in Islamic Azad University of Dezful based on EFQM model. Statistical population of this survey consisted of all university students who had spent at least one semester in midwifery-nursing faculty of Islamic Azad university of Dezful. 270 students were selected through random sampling method. A questionnaire was developed by the researcher of current study based on customer-centered orientation of EFQM organizational excellence model. Data was analyzed through descriptive statistics and Chi-Square Test. The results showed that level of satisfaction at the educational services of nursing-midwifery and the affiliated hospitals was low (p = 0.99). Based on Freidman test, level of satisfaction at the accountability of staff was the most important factor, and it had the highest priority (mean rank 2/77). On the other hand, level of satisfaction at post-educational services was the least important, and it had the lowest priority (mean rank 2/30).(original abstract)
Full text
Show
Bibliography
Show
  1. Akhshik S., Farajpahloo A. (2009). Organizational excellence model and quality of information technology management in the libraries of medical sciences: A case study in the University of JundiShappor Medical Sciences. Health Information Management, 7(2): 21 -33.
  2. Banidavoodi Sh., Mehr Alizadeh Y., Parsa A. (2011). A study of education quality in medical faculties in educational hospitals of Ahwaz based on the model of European Foundation for Quality Management (EFQM). MA thesis. Shahid Chamran University of Ahwaz.
  3. Beighzad J., Behboudi A. (2009). A study of customer-centered orientation on the basis of EFQM organizational excellence model. Quarterly of industrial management of Islamic Azad University of Sanandaj, 9(4): 111- 120.
  4. Faraji A., Ramazani A., Azizi Fadafan M. (2010). A study of satisfaction level among students of Zabol Medical Sciences University on the basis of customers' results in the model of European Foundation for Quality Management (EFQM). Rostameyeh Scientificresearch Quarterly 3. Zabol Medical Sciences University.
  5. Kebriaie A., Roodbari M. (2005). The gaps in the quality of services in Zahedan Medical Sciences University: Students' views about the current conditions and ideal conditions. The Iranian Journal of Medical Sciences Education, 5(1): 53-61.
  6. Najmi M. (2010). EFQM excellence award model. Tehran: Saramad Publications.
  7. Aslanikatooli S., Abdollahi A., Taghavi A. (2012). Surveying the postgraduate students' satisfaction regarding customer results criteria model EFQM. Empirical Observations in Iran. Research Journal of International studies.
Cited by
Show
ISSN
2300-2697
Language
eng
Share on Facebook Share on Twitter Share on Google+ Share on Pinterest Share on LinkedIn Wyślij znajomemu