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Author
Adamek Janusz (Nowy Sącz Water Company, Poland), Głuch Krzysztof (Cracow University of Ekonomics, Poland), Potoczek Natalia (Wyższa Szkoła Biznesu - National Louis University, Poland)
Title
The Creation of Process Architecture in a Municipal Company
Source
Business and Non-profit Organizations Facing Increased Competition and Growing Customers' Demands, 2016, vol. 15, s. 9-24, tab., bibliogr. 21 poz.
Keyword
Modele biznesowe, Gospodarka komunalna, Gospodarka wodna, Procesy biznesowe
Business models, Public utilities, Water management, Business processes
Note
summ.
The project was funded by the National Science Centre allocated on the basis of the agreement number UMO-2011/01/BHS4/027.
Abstract
The article deals with legal and economic sources of process reorientation of a municipal company. In case of municipal activity it is not the competition but the quick growth of investment that forces business entities to verify their business models. The growing costs of maintaining and implementing public services force the growth of managerial competencies and the search for better organization methods. The case study of the Nowy Sącz Water Company presented in the article is an example of changes occurring in the area of organization and management of public utilities. The process re-orientation creates possibilities of improving the business model and, inter alia, increasing the value provided to customers by more efficient management. (original abstract)
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Bibliography
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ISSN
2543-540X
Language
eng
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