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Author
Lobozynska Sophia (Ivan Franko L'viv National University, Ukraine)
Title
The Problems of Consumerʼs Protection in the Financial Market in Ukraine : Empirical Research
Problemy ochrony praw konsumentów w sektorze usług finansowych Ukrainy : badanie empiryczne
Source
Finanse i Prawo Finansowe, 2017, vol. 4, nr 3, s. 65-79, rys., bibliogr. 15 poz.
Keyword
Ochrona konsumenta, Rynki finansowe, Nadzór nad rynkiem finansowym
Consumer protection, Financial markets, Financial market supervision
Note
JEL Classification: D18
streszcz., summ.
Country
Ukraina
Ukraine
Abstract
Celem artykułu było przedstawienie ochrony konsumentów na rynku usług finansowych na Ukrainie. W toku badań empirycznych, na podstawie informacji pozyskanych z kwestionariusza ankietowego, wypełnionego przez 1500 respondentów ustalono zakres działań podejmowanych przez niezadowolonych, z jakości usług finansowych konsumentów a także opisano charakter naruszeń ich praw. Ponadto, szczególną uwagę skupiono na identyfikacji poziomu wiedzy finansowej i poszukiwaniu skutecznych mechanizmów ochrony praw konsumentów. Z przeprowadzonych badań wynika, że uzasadniona jest konieczność opracowania i przyjęcia Narodowej Strategii ochrony praw konsumentów usług finansowych oraz zwiększenie wiedzy finansowej ludności.(abstrakt oryginalny)

The article presents the results of empirical research of rights protection of consumer of financial services in Ukraine. It revealed the scope and nature of the violations of the rights of financial services consumers, and the actions of the respondents for the protection of their rights. Special attention is focused on identifying the level of financial literacy of people and finding effective tools of consumer rights protection. The need for the development and adoption of the National Strategy for rights protection of consumers of financial services market and increasing of financial literacy were proved.(original abstract)
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Bibliography
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ISSN
2353-5601
Language
eng
URI / DOI
http://dx.doi.org/10.18778/2391-6478.3.15.06
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