BazEkon - The Main Library of the Cracow University of Economics

BazEkon home page

Main menu

Potoczek Natalia (Wyższa Szkoła Biznesu - National Louis University, Poland), Głuc Krzysztof (Cracow University of Ekonomics, Poland)
Value Creation in Processes - Sector Approach
Business and Non-profit Organizations Facing Increased Competition and Growing Customers' Demands, 2017, vol. 16, s. 553-568, rys., tab., bibliogr. 19 poz.
Tworzenie wartości, Benchmarking, Orientacja procesowa
Value creation, Benchmarking, Process orientation
The project was financed by the Ministry of Science and Higher Education within the statutory activity of the Wyższa Szkoła Biznesu - National Louis University in Nowy Sącz. Research program: Process Management, since 2009
The article presents the analysis of a contemporary approach to value creation in processes. The author compares traditional and modern approach to the value chain in an enterprise. The analysis uses examples from selected sectors of economy included in models created for benchmarking purposes, developed for many years by American Productivity and Quality Center. Special attention was paid to sector traditionally considered public or those dominated by public entities, such as Education, Healthcare Providers, City Government, or Utilities. The key reference point for the conducted analyses is more than 30 years old concept of the value chain developed by Porter, which brought a new perspective of creating organizational conditions for creating value for a customer. The contemporary structure of enterprise processes must consider new environmental conditions, new relations and interactions taking place in the environment. The awareness and competencies related to value creation in processes are confirmed not only by commercial but also non-profit organizations. The article aims to identify the contemporary approach to value creation in processes, allowing for the sector specificity. (original abstract)
Full text
  1. Adair, Ch.B., & Murray, B.A. (2002). Radykalna Reorganizacja Firmy. Warszawa: WN PWN.
  2. Box, S., Platts, K. (2005). Business process management: Establishing and maintaining project alignment. Business Process Management Journal, 11(4), 370-87.
  3. Cagan, J., & Vogel, C.M. (2002). Creating Breakthrough Products: Innovation from Product Planning to Program Approval. New York: Prentice Hall.
  4. Day, G.S., & Moorman, Ch. (2010). Strategy from the Outside in. Profiting from Customer Value. London: McGraw Hill.
  5. Doyle, P. (2003). Marketing Wartości. Warszawa: Felberg SJA.
  6. FitzRoy, P., Hulbert, J.M., & O'Shannassy, T. (2016). Strategic Management: The Challenge of Creating Value. London: Routledge.
  7. Gaspari, J., & Crom, S. (1993). Ultimately, There Is Just One Issue: Value. Lima : Rath &Strong Leadership Report.
  8. Grudzewski, W.M., Hejduk, I.K., Sankowska, A., & Wańtuchowicz, M. (2010). Sustainability w Biznesie, czyli Przedsiębiorstwo Przyszłości. Zmiany Paradygmatów i Koncepcji Zarządzania. Warszawa: Poltext.
  9. Harmon, P. (2007). Business Process Change. A Guide for Business Managers and BPM and Six Sigma Professionals. Burlington: Morgan Kaufman Publishers.
  10. Hatch, M.J. (2005). Teoria Organizacji. Warszawa: WN PWN.
  11. Jeston, J., & Nelis, J. (2008). Business Process Management: Practical Guidelines to Successful Implementations. Oxford: Elsevier.
  12. Kotler, Ph. (2005). Marketing. Poznań: REBIS.
  13. Peters, T. (2003). Re-Imagine!: Business Excellence in a Disruptive Age. London: Dorling, Kinderslay.
  14. Porter, M.E. (2006). Przewaga Konkurencyjna. Osiąganie i Utrzymywanie Lepszych Wyników. Gliwice: Helion.
  15. Potoczek, N. (2016). Zarządzanie Zasobami Ludzkimi w Organizacji Zorientowanej Procesowo. Warszawa: WN PWN.
  16. Prahalad, C.K., & Ramaswamy, V. (2005). Przyszłość Konkurencji. Warszawa: WN PWE.
  17. Process Classification FrameworkSM. Retrieved from
  18. Thompson, A. A., & Strickland, A.J. ( 2003). Strategic Management: Concepts and Cases. Boston: McGraw-Hill/Irwin.
  19. Wagter, R., van den Berg, M., Luijpers, J., & van Steenbergen, M. (2002). DYAÓ: Dynamic Enterprise Architecture: How to Make it Work. Sogeti Nederland.
Cited by
Share on Facebook Share on Twitter Share on Google+ Share on Pinterest Share on LinkedIn Wyślij znajomemu