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Author
Bekier Irena (Poznan University of Life Sciences, Poland)
Title
Strategies for Resolving Interpersonal Conflicts
Source
Intercathedra, 2013, nr 29(1), s. 7-10, rys., tab., bibliogr. 4 poz.
Keyword
Konflikty pracownicze, Metody rozwiązywania konfliktów, Rozwiązywanie konfliktów, Sytuacje konfliktowe, Zachowania międzyludzkie, Asertywność
Employees conflicts, Conflicts solving methods, Solving conflicts, Conflict situations, Interpersonal behaviours, Assertiveness
Note
summ.
Abstract
The paper presents methods of coping with interpersonal conflicts and discusses their characteristics. Considering the relational nature of a conflict, different solutions are possible. However, the way of approaching a conflict may yield different results. Each strategy can be useful in certain conflict situations. The ability to choose a proper conflict solving strategy increases the chance for a constructive solution, and significantly affects the individual performance in professional and personal situations.(original abstract)
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Bibliography
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  1. Chełpa S., Witkowski T., Psychologia konfliktów. Praktyka radzenia sobie z konfliktami, Oficyna Wydawnicza UNUS, 1999, s.87-112.
  2. Deutsch M., Coleman P.T. (red.), Rozwiązywanie konfliktów. Teoria i praktyka, Wydawnictwa UJ, Kraków 2005, s.351-362
  3. Adler R.B., Rosenfeld L.B., Proctor II R.F., Relacje interpersonalne. Proces porozumiewania się, Dom Wydawniczy Rebis, Poznań 2007, s.393-403.
  4. Weider- Hatfield D., A unit in conflict management skills, "Communication Education", 1981, 30, s.265-273
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ISSN
1640-3622
Language
eng
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