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Kozłowska Małgorzata (Pedagogical University of Cracow)
Issues with Classification and Categorization of Accommodation in Poland and in the EU
European Journal of Service Management, 2016, vol. 19, no. 3, s. 43-50, tab., rys., bibliogr. 14 poz.
Hotelarstwo, Kategoryzacja hoteli
Hotel industry, Hotels categorization
Hospitality services market is one of the fundamental branches of tourist economy. In the era of globalization that is characterized by striving to homogenization and unification, lack of standardized categorization system of accommodation facilities in Europe and in the world is surprising. Therefore, an analysis of existing categorization systems in different countries and EU regulations is necessary. Results of the research show that the hotel industry recognizes the need for classification of accommodation facilities and aspires to work out a standardized system. Hotelstars Union is an association that proposed their own classification system that allows to accurately inform customers about the standard of the facility, leading to an increase in the transparency of the whole industry. Polish hoteliers have to decide whether to update and correct the out-dated Polish system or to join the HU system(author's abstract)
Szczecin University Main Library
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