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Author
Tarigan Rindu Eka Bakti (Universitas Kristen Indonesia - UKI, Indonesia), Mangani Ktut Silvanita (Universitas Kristen Indonesia - UKI, Indonesia)
Title
Operational risk analysis of network Operation Center Division pt. IO
Source
Annals of Marketing Management & Economics, 2018, vol. 4, nr 1, s. 115-129, tabl., bibliogr. 14 poz.
Keyword
Ryzyko, Prawdopodobieństwo, Ryzyko operacyjne
Risk, Probability, Operational risk
Note
JEL clasiffication: M10, L21
summ.
Abstract
This research is try to identify the operational risks in Network Operation Center division of PT. IO; measure and evaluate the risks, as well as make control and response measures to operational risks. The research method was a survey and Focus Group Discussion, by using a questionnaire as a research tool. The sample selection is done by Quota sampling and Convenience sampling methods to the employees in Division Network Operating Center PT.IO, which has had experience of at least 5 years. The results showed that as many as 40 out of 49 identified risks have been handled properly. Against these risks,the company have 35 standard operating procedure documents (SOPs) as a mitigation of those risks. Nonetheless, efforts are needed to improve and update mitigation strategies because of the possibility of new risks and increased risk levels. It becomes a suggestion for further research as well as suggestion to undertake further research on mitigation at the division and director level.(original abstract)
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Bibliography
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ISSN
2449-7479
Language
eng
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