- Author
- Kedziora Damian (Maria Curie-Sklodowska University in Lublin, Poland), Piotrowicz Wojciech (Hanken School of Economics, Finland), Kolasińska-Morawska Katarzyna (University of Social Sciences, Poland)
- Title
- Employee Development and Leadership Perception in the Polish Service Delivery Centres
- Source
- Foundations of Management, 2018, vol. 10, nr 1, s. 225-236, tab., aneks, bibliogr. 65 poz.
- Keyword
- Przywództwo, Offshoring, Outsourcing, Zasoby ludzkie
Leadership, Offshoring, Outsourcing, Human resources - Note
- JEL Classification: M16
summ. - Abstract
- The rapid growth of modern services industry in Poland, observed in the past few years, has been substantially determined by the vast talent pool of well-qualified and cost-efficient workers. The intensive expansion of the industry has been aligned with widely implemented policies of personal development and leadership, aimed to grow and prepare internal human resources for more challenging roles in newly established projects and teams. The paper presents the results of empirical research examining the perception of those schemes and policies, from the perspective of workers employed in the polish offshore service delivery centers. (original abstract)
- Full text
- Show
- Bibliography
- ABSL Association of Business Services Leaders, 2017. Business Services Sector in Poland 2017. [online] Available at: http://absl.pl/ publications/ [Accessed 22 January 2018].
- Antal, 2017. Nowy wizerunek korporacji. Wprowadzenie do SSC/BPO (A New Corporate Image. Introduction to SSC / BPO) [online] Available at: https://antal.pl/trendy/artykulyeksperckie/1567-nowy-wizerunek-korporacji [Accessed 20 January 2018].
- Barling, J., Weber, T., Kelloway, E.K., 1996. Effects of Transformational Leadership Training on Attitudinal and Financial Outcomes: A Field Experiment, Journal of Applied Psychology, 81(6), pp.827-832.
- Barling, J., Christie, A.M., Turner, N., 2008. Pseudo-transformational Leadership: Towards the Development and Test of a Model. Journal of Business Ethics, 81(4), pp.851-861.
- Bryant, S.E., 2003. The Role of Transformational and Transactional Leadership in Creating, Sharing and Exploiting Organizational Knowledge. Journal of Leadership and Organizational Studies, 9(4), pp.32-44.
- Coles, C., 1996. Approaching Professional Development. J. Contin. Educ. Health Prof., 16, pp.152-158.
- CCL Centre for Creative Leadership, 2015. The Leadership Gap: How to Fix What Your Organization Lacks [online] Available at: https://www.ccl.org/articles/white-papers/leadership-gapwhat-you-still-need/ [Accessed 12 January 2018].
- Cope, J., Kempster, S., Parry, K., 2011. Exploring Distributed Leadership in the Small Business Context. International Journal of Management Reviews, 13(3), pp.270-285.
- Deloitte, 2016. Global Outsourcing Survey 2016: Outsourcing Accelerates Forward. [online] Available at: www.deloitte.com [Accessed 22 January 2018].
- Deloitte, 2017. Deloitte Global Human Capital Trends 2017 [online] Available at: www.deloitte.com [Accessed 26 January 2018].
- Doh, J.P., Bunyaratavej, K., Hahn, E.D., 2009. Separable but not Equal: the Location Determinants of Discrete Services Offshoring Activities. Journal of International Business Studies, 40(6), pp.926-943.
- Dutta, S., Lanvin, B., Wunsch-Vincent, S., 2018. The Global Innovation Index 2017: Innovation Feeding the World [online] Available at: https://www.globalinnovationindex.org [Accessed 26 February 2018].
- Etikan, I., Alkassim, R., Abubakar, S., 2016. Comparison of Snowball Sampling and Sequential Sampling Technique. Biometrics & Biostatistics International Journal, 3(1), pp.1-2.
- Eurostudent, 2017. Rozwój w Shared Service Centers i Business Process Outsourcing (Development in Shared Service Centers and Business Process Outsourcing) [online] Available at: https://www.eurostudent.pl/rozwoj-w-sharedservice-centers-i-business-process-outsourcing/ [Accessed 27 January 2018].
- Field, A., 2013. Discovering Statistics Using IBM SPSS Statistics. Sage Publications, London, the UK.
- Ford, M., Heinen, B., Langkamer, K.L., 2007. Work and family satisfaction and conflict: A meta-analysis of crossdomain relations. Journal of Applied Psychology, 92(1), pp.57-80.
- Gill, R., 2006. Theory and Practice of Leadership. London: Sage.
- Grojean, M.W., Resick, C.J., Dickson, M.W., Smith, D.B., 2004. Leaders, Values, and Organizational Climate: Examining Leadership Strategies for Establishing an Organizational Climate Regarding Ethics. Journal of Business Ethics, 55(3), pp.223-241.
- Ghazzawi, I., 2010. Gender Role in Job Satisfaction: the Case of the U.S. Information Technology Professionals. Journal of Organizational Culture, Communications & Conflict, 14(2), pp.1-34.
- Goldstein, S.M., 2003. Employee Development: An Examination of Service Strategy in a High Contact Service Environment. Production and Operations Management, 12(2), pp.186-203.
- Hallowell, R.L., Schlesinger, A., 2000. The Service Profit Chain: Intellectual Roots, Current Realities, And Future Prospects. In: Handbook of Services Marketing and Management, (eds: Swartz, T.A. and Iacobucci D.) Sagepublications, Thousand Oaks, California.
- Hardy, J., 2007. The New Competition and the New Economy: Poland in the International Division of Labour. Europe-Asia Studies, 59(5), pp.761-777.
- Harvard Business Review, 2014. There Is No Shortage of Leaders [online] Available at: https://hbr.org/2014/12/there-is-no-shortage-ofleaders [Accessed 27 January 2018].
- Herath, T., Kishore, R., 2009. Offshore Outsourcing: Risks, Challenges, and Potential Solutions. Information Systems Management, 26(4), pp.312-326.
- Hoyt, M.A., Kennedy, C.L., 2008. Leadership and Adolescent Girls: A Qualitative Study of Leadership Development. American Journal of Community Psychology, 42(3-4), pp.203-219.
- Jürgens, U., Krzywdzinski, M., 2009. Changing East-West Division of Labour in the European Automotive Industry. European Urban and Regional Studies, 16(1), pp.27-42.
- Kearney, A.T., 2017. The Widening Impact of Automation [online] Available at: https://www.atkearney.com/ [Accessed 27 January 2018].
- Kedia, B.L., Mukherjee, D., 2009. Understanding Offshoring: A Research Framework Based on Disintegration, Location and Externalization Advantages. Journal of World Business, 44(3), pp.250-261.
- Kedziora, D., Kraslawski, A., Kärri, T., 2016. Offshored Service Cost Model as a Key Post-Transition Challenge. Journal of International Studies, 9(3), pp.207-218.
- Kedziora, D., Karri, T., Kraslawski, A., Halasa, M., 2017a. Nearshore Service Transfers in the EU: Legal and Economic Issues. Economics and Sociology, 10(1), pp.290-309.
- Kedziora, D., Kraslawski, A., Kärri, T., 2017b. Reengineering of Offshored IT Helpdesk Operational Model for Transitional Optimisation. International Journal of Management and Decision Making, 16(4), pp.375-406.
- Kedziora, D., Klamut, E., Kärri, T., Kraslawski, A., 2017c. Higher Education Offshoring as an Innovative Response to Global Learning Challenges. International Journal of Management, Knowledge and Learning, 6(2), pp.239-260.
- Kelloway, E.K., Barling, J., 2000. Knowledge Work as Organizational Behavior. International Journal of Management Reviews, 2(3), 287-304.
- Kiewlicz, R., 2018. Doktór: Rozwój centrów BPO i SSC będzie trwał (Doctor: The Development of BPO and SSC Centers Will Continue) [online] Available at: https://biznes.trojmiasto.pl/Doktor-Rozwoju-centrow-BPO-i-SSC-nadalbedzie-trwal-n120269.html [Accessed 26 January 2018].
- Kowal, J., Roztocki, N., 2015a. Job Satisfaction of IT Professionals in Poland: Does Business Competence Matter? Journal of Business Economics and Management, 16(5), pp.995-1012.
- Kowal, J., Roztocki, N., 2015b. Do Organizational Ethics Improve IT Job Satisfaction in the Visegrád Group Countries? Insights from Poland, Journal of Global Information Technology Management, 18 (2), pp.127-145.
- Kowal, J., Roztocki, N, 2016. Gender and Job Satisfaction of Information Technology Professionals in Poland. 49th Hawaii International Conference on System Sciences (HICSS), pp.3625-3634.
- Kułakowska, A., Piątkowski, Z., Żebrowski, W., 2012. Barriers for Empowerment in Organisations on the Basis of Surveys. Foundations of Management, 2(1), pp.41-54.
- Kuvaas, B., Dysvik, A., 2009. Perceived Investment in Employee Development, Intrinsic Motivation and Work Performance. Human Resource Management Journal, 19(3), pp.217-236.
- Lee, C.H., Bruvold, N.T., 2003. Creating Value for Employees: Investment in Training and Education. International Journal of Human Resource Management, 14(6), pp.981-1000.
- Liebowitz, J., ed., 2012. Knowledge Management Handbook. Collaboration and Social Net working, CRC Press, Taylor and Francis Group, London, New York.
- Ospina, S.M., 2017. Collective Leadership and Context in Public Administration: Bridging Public Leadership Research and Leadership Studies. Public Administrateion Review, 77(2), pp.275-287.
- Paliszkiewicz J., 2007. Knowledge Management: An Integrative View and Empirical Examination. Cybernetics and Systems, 38(8), pp.825-836.
- Paliszkiewicz, J., Gołuchowski, J., Koohang, A., 2015. Leadership, Trust, and Knowledge Management in Relation to Organizational Performance: Developing an Instrument. Online Journal of Applied Knowledge Management, 3(2), pp.19-35.
- Pearce, C.L., Manz, C.C., Sims, H.P., Jr., 2009. Where do We Go from Here? Is Shared Leadership the Key to Team Success? Organizational Dynamics, 38(3), pp.234-238.
- Pearce, C.L., Conger, J.A., 2003. All Those Years Ago: the Historical Underpinnings of Shared Leadership. In: Shared Leadership: Reframing the Hows and Whys of Leadership. (eds: Pearce, C.L. and Conger, J.A.), Sage Publications, Thousand Oaks, California.
- Phillips, D.T., Loy., J.M., 2008. Architecture of Leadership: Preparation Equals Performance. Annapolis, MD: Naval Institute Press.
- Phelps, R., Adams, R., Bessant, J., 2007. Life Cycles of Growing Organizations: A Review with Implications for Knowledge and Learning. International Journal of Management Reviews, 9(1), pp.1-30.
- PIaFIA Polish Information and Foreign Investment Agency, 2016. Business Services Sector in Poland. Gaining momentum [online] Available at: http://www.paih.gov.pl/publications/sectoral_studies [Accessed 25 January 2018].
- Pierce, H.R., Maurer, T.J., 2009. Linking Employee Development Activity, Social Exchange and Organizational Citizenship Behavior. International Journal of Training and Development, 13(3), pp.139-147.
- Piotrowicz, W., 2015a. An Interview With Wiktor Doktór, Journal of Global Information Technology Management, 18(2), pp.146-152.
- Piotrowicz, W., 2015b. Information Technology and Systems in the Visegrád Group of Countries (Czech Republic, Hungary, Poland, and Slovakia): A Literature Review, Journal of Global Information Technology Management, 18(2), pp.77-93.
- Pro Progressio, 2016. Rozwoj sektora BPO/SSC w Warszawie (Development of the BPO / SSC Sector in Warsaw) [online] Available at: http://www.proprogressio.pl/pl/fundacja/badania-i-raporty.html [Accessed 11 January 2018].
- Pro Progressio, 2018. Annual report 2017 [online] Available at: http://www.proprogressio.pl/pl/fundacja/badania-i-raporty.html [Accessed 11 April 2018].
- Roe, R.A., 2014. Using Competences in Employee Development. In: The Wiley Blackwell Handbook of the Psychology of Training, Development, and Performance Improvement (Eds: K. Kraiger, J. Passmore, N.R. Santos and S. Malvezzi), Wiley-Blackwell, Hoboken, New Jersey.
- Srivastava, A., Bartol, K., Locke, E.A., 2006. Empowering Leadership in Management Teams: Effects on Knowledge Sharing, Efficacy, and Performance. Academy of Management Journal, 49(6), pp.1239-51.
- Szczepańska, K., Wiśniewska, M., 2013. Human Performance Improvement in the Health Care Organizations. Results of Empirical Study in Poland. Foundations of Management, 4(2), pp.97-108.
- Ungemah , J., 2015. Employee Development. In: Misplaced Talent, J. Ungemah (ed.).
- Tabvuma, V., Georgellis, Y., Lange, T., 2015. Orientation Training and Job Satisfaction: A Sector and Gender Analysis. Human Resource Management, 54(2), pp.303-321.
- Tholons, 2017. Tholons Services Globalization Index ™ 2017. [online] Available at: http://www.tholons.com/TholonsTop100/ [Accessed 21 January 2018].
- Tranfield, D.R., Denyer, D., Smart, P., 2003. Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review. British Journal of Management, 14(3), pp.207-222.
- Weaver, K.F., Morales, V., Dunn, S.L., Godde, K., Weaver, P.F., 2017. Basics in SPSS. In: An Introduction to Statistical Analysis in Research (eds: K.F. Weaver, V. Morales, S.L. Dunn, K. Godde and P.F. Weaver). John Wiley & Sons, Hoboken, New Jersey.
- WEF World Economic Forum, 2014. Survey on the Global Agenda 2014. [online] Available at: http://reports.weforum.org/ [Accessed 5 January 2018].
- von Krogh, G., Nonaka, I., Rechsteiner, L., 2012. Leadership in Organizational Knowledge Creation: A Review and Framework. Journal of Management Studies, 49(1), pp.240-277.
- Żebrowski, W., Piątkowski, Z., Kułakowska, A., Piątkowski, A., 2014. The Influence of the Management (Motivational) Function on the Implementation of New Concepts of Management in Business Practices. Foundations of Management, 6(1), pp.71-78.
- Cited by
- ISSN
- 2300-5661
- Language
- eng
- URI / DOI
- http://dx.doi.org/10.2478/fman-2018-0017