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Kuzhda Tetiana (Ternopil Ivan Pul'uj National Technical University)
Diagnosing Resistance to Change in the Change Management Process
Economics, Management and Sustainability, 2016, vol. 1, nr 1, s. 49-59, rys., tab., bibliogr. 14 poz.
Zarządzanie zmianami, Zmiany organizacyjne, Zarządzanie w procesie zmian, Odporność na zmiany
Change management, Organisational change, Management under change process, Resistance to changes
JEL Classification: J53
This article explains the change management process and resistance to organizational change through examining causes of resistance to change, diagnosing them, and finding the ways to deal with resistance to change. In business environment, the one thing any company can be assured of is change. If an organization experiences change it may also need to implement new business strategies, which can create resistance among employees. Managers need to know in which phase they have to expect unusual situations, problems, and resistance to change. Most successful organizations are those that are able to adjust themselves to new conditions quickly. Preparing for change, managing change through resistance management plan and reinforcing change have been identified in the article as the main phrases of change management process that lead to improve the organization performance. Managing resistance to change is important part for success of any change effort in each company. Dealing with resistance in large part will depend on timely recognition of the real causes of resistance to change and finding the ways to reduce, overcome or eliminate the resistance to change. Developing efficient ways to introduce and implement change can ease the stress the staff feels when change is introduced. Different resistance states, causes of change resistance and forms of change resistance have been emphasized in the change management process. The proposed diagnosing model has been used to identify significant and weighty causes of resistance to change by using the expert survey and ranking causes of resistance to change. The ways to reduce and overcome resistance to change have been explained. (original abstract)
Full text
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