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Author
Shikata Noriyuki (Ritsumeikan University, Ibaraki, Osaka, Japan), Goto Satoshi (Ritsumeikan University, Ibaraki, Osaka, Japan), Gemba Kiminori (Hosei Business School of Innovation Management, Tokyo, Japan)
Title
Servitisation of Manufacturing Industry in Japan
Source
Forum Scientiae Oeconomia, 2019, vol. 7, no. 3, s. 19-30, tab., rys., wykr., bibliogr. 25 poz.
Issue title
Engineering Management in Production and Services, Business Ethics and HRM
Keyword
Serwicyzacja, Sektor przedsiębiorstw, Badania i rozwój (B+R), Dywersyfikacja
Servitization, Manufacturing sector, Research & Development (R+D), Diversification
Note
summ.
Country
Japonia
Japan
Abstract
The recent decline in the profitability of Japanese manufacturers has led to 'service innovation' or servitisation - the development of advanced service businesses utilising information technology. This study analyses 13,322 companies in the Japanese manufacturing industry and finds that servitisation contributes to their profitability. The major difference between servitisation companies and others is that the former sell products to end consumers. We examine two case studies of companies which have built mechanisms to facilitate continuous service provision. (original abstract)
Accessibility
The Library of Warsaw School of Economics
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Bibliography
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ISSN
2300-5947
Language
eng
URI / DOI
http://dx.doi.org/10.23762/FSO_VOL7_NO3_2
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