BazEkon - The Main Library of the Cracow University of Economics

BazEkon home page

Main menu

Żywiołek Justyna (Częstochowa University of Technology, Poland), Ulewicz Robert (Częstochowa University of Technology, Poland)
Information Quality Management and the Aspect of Profit and Loss in the Customer Service Process
Multidisciplinary Aspects of Production Engineering, 2018, vol. 1, s. 537-543, rys., tab., bibliogr. 20 poz.
Zarządzanie ryzykiem, Obsługa klienta, Przepływ informacji, Informacja
Risk management, Customer service, Data flow, Information
streszcz., summ.
Risk management is an inseparable part of every organization's life. It should be an integral part of the strategy implemented in all of the organizations. The strategy should be constructed in such a way that the management of the risk functions not only as a system avoiding losses, but also allowing to perceive and use opportunities, and create new opportunities for the organization. The aim of the article is to demonstrate the necessity of analyzing the risk of information quality, which significantly affects the customer service process. This analysis was carried out on the basis of T. Kaczmarek's research, which specified the list of 46 elements of the sick enterprise. On its basis, the areas in which information about customer service were created were analyzed, which allowed to identify potentially threatened places and the effects of these threats. The analysis showed that the highest level of risk is related to the delivery time. Individual and corporate clients pay special attention to the lack, or incorrect information on securing the shipment. The lowest level of risk in the examined enterprise concerns the terms of technical assistance, because this item is usually described by the seller in the purchase regulations. (original abstract)
Full text
  1. Białas, A. (2007). Bezpieczeństwo informacji i usług w nowoczesnej firmie. Warszawa: WNT.
  2. Blaskova, M., Blasko, R., Rosak-Szyrocka, J. and Ulewicz, R. (2017). Flexibility and Variability of Motivating Employees And Managers in Slovakia and Poland. Polish Journal of Management Studies, 1(15), pp.26-36.
  3. Borowiecki, R., Czekaj, J. (2012). Zarządzanie informacją i komunikacją w organizacjach gospodarczych. Toruń: TNOiK.
  4. Brzozowska, A., Bubel, D., Pabian, A. (2014). Implementation of Technical and Information Systems in Environmental Management. Procedia - Social and BehavioralSciences,13, pp. 124-128.
  5. Ficoń, K. (2011). Logistyka Ekonomiczna, procesy logistyczne. Warszawa: BEL Studio.
  6. Gajda, J. (2014). Competence Management in the Process of Creating the Value of the Organization. Wydawnictwo Vydavatel'stvo EKONOM.
  7. Jajuga, K. (2009). Zarządzanie ryzykiem. Warszawa: BEL Studio.
  8. Jelonek, D. (2017). Big Data Analytics in the Management of Business, MATEC Web of Conferences, 125, 4 October 2017, Available at: https://www.matec 017_04021.html [Accessed 30 Jan. 2018].
  9. Jevremovic, A., Veinovic, M., Shimic, G. (2017). An Overview of Current Security and Privacy Issues in Modern Telecommunications, 13TH International Conference on Advanced Technologies, Systems and Services in Telecommunications (TELSIKS), Proceedings Paper, pp. 119-123.
  10. Kabus, J., Szymczyk, K., Sałek, R. (2015). It Authorisation of the Process of Knowledge Management, 2015 4th International Conference on Social Sciences and Society (ICSSS 2015), Pt 1, Advances in Education Research, (70), pp.106-112.
  11. Kaczmarek, T.T. (2008). Ryzyko i zarządzanie ryzykiem. Ujęcie interdyscyplinarne, Warszawa: Difin.
  12. Lisiecka, K. (2010). O zarządzaniu organizacjami w warunkach nieoczekiwanych, Kierunki i dylematy rozwoju nauki i praktyki zarządzania przedsiębiorstwem, Lichtarski J., Jagoda H. (ed.). Wrocław: UE we Wrocławiu.
  13. Pacana, A.; Ulewicz, R. (2017). Research of determinants motiving to implement the environmental management system, Polish Journal of Management Studies, 1(16), pp. 165-174.
  14. Prus, A (2010). Implementation and FunctioningIntegrated of Quality Management System and Industrial Safety System. TRANSCOM. 4-th European Conference of Young Research and Science Workers in Transport and Telecommunications. Proceedings. Section 4. Żilina.
  15. Rasmussen, J. (1997). Risk management in a dynamic society: A modelling problem. Safety Science, 2-3 (27), pp.183-213.
  16. Reidenberg, J.R. (1998). Lex informatica: The formulation of information policy rules through technology. Texas Law Review, 3(76), pp. 553-593.
  17. Santos-Vijande, M.L., Alvarez-Gonzalez, L.I. (2007). Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence. Technovation, 9(27). pp.514-532.
  18. Skotnicka-Zasadzien, B., Midor, K. (2010). The effect of balanced development idea on the quality of life of inhabitants in selected municipalities of the Silesian province. Quality & Quantity, 6(44), pp.1219-1226.
  19. Zasadzien, M., Zarnovsky, J. (2018). Improvement of Selected Logistics Processes Using Quality Engineering Tools, Management Systems in Production Engineering, 1(26), 55-59.
  20. Żywiołek J. (2016), The Policy Information as a Determinant of Security in the Supply Chain. Zakopane: Carpathian Logistics Congress, pp. 77-81.
Cited by
Share on Facebook Share on Twitter Share on Google+ Share on Pinterest Share on LinkedIn Wyślij znajomemu