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Author
Ujma Michał (Sii Polska Sp. z o.o., Poland)
Title
The Differential Effect of Transformational Leadership and Job Satisfaction on Various Performance Measures in a Polish Consulting Company
Zróżnicowany wpływ przywództwa transformacyjnego i satysfakcji pracowników na wyniki przedsiębiorstwa - na przykładzie firmy konsultingowej w Polsce
Source
Zarządzanie Zasobami Ludzkimi, 2021, nr 1-2 (138-139), s. 151-171, tab., bibliogr. 70 poz.
Human Resource Management
Keyword
Przywództwo, Zadowolenie z pracy, Wskaźniki efektywności, Pomiar efektywności, Przedsiębiorstwo konsultingowe, Badania empiryczne
Leadership, Job satisfaction, Effectiveness ratios, Efficiency measurement, Consulting firms, Empirical researches
Note
JEL Classification: M5, M12
summ., streszcz.
Abstract
W artykule podjęto tematykę zróżnicowanego wpływu przywództwa transformacyjnego oraz satysfakcji z pracy na wyniki przedsiębiorstwa - na przykładzie przeprowadzonego badania w jednej z firm usług rekrutacji i pośrednictwa pracy w Polsce. Na podstawie studiów literatury przedmiotu oraz badań własnych podjęto próbę zidentyfikowania zróżnicowanych wyników przedsiębiorstwa poprzez analizę zarówno powiązań między rolą przywództwa transformacyjnego w budowaniu satysfakcji pracowników oraz wpływu przywództwa na wyniki przedsiębiorstwa, jak i roli satysfakcji z pracy jako mediatora między przywództwem transformacyjnym a wynikami przedsiębiorstwa. Podczas badania zebrano 164 kwestionariusze ankiety on-line wśród pracowników, którzy reprezentowali 32 zespoły/biura w Polsce. Wyniki badań wskazały, że istnieją zauważalne różnice w oddziaływaniu przywództwa transformacyjnego i satysfakcji pracowników na wyniki przedsiębiorstwa, to znaczy przywództwo transformacyjne wpływa na wyniki w dłuższej perspektywie czasowej, czyli roczne i 3-letnie KPI (key performance indicators) biura, a satysfakcja pracowników - na krótkookresowe, czyli indywidualne KPI pracowników. Ponadto satysfakcja pracowników pełni rolę mediatora między przywództwem transformacyjnym oraz indywidualnymi KPI pracowników - kwartalnymi. W artykule zawarto implikacje teoretyczne i praktyczne oraz przyszłe, postulowane, kierunki badań. (abstrakt oryginalny)

The aim of the paper is to provide an answer to the question of how transformational leadership and employee satisfaction affect various performance measures, where employee satisfaction is considered a significant moderator of the relationships between transformational leadership and organizational performance. The data was collected from 164 employees working on 32 teams in international recruitment and selection agency departments located in Poland. What was identified was that transformational leadership and employee satisfaction affect organizational performance differently. In particular, transformational leadership allows the achieving of long-term organizational goals, such as office performance, which includes yearly and three-year office KPIs. The effect of employee satisfaction on organizational performance was strongly seen in the short-term perspective-in the quarterly KPIs. The full moderating role of employee satisfaction was only observed between transformational leadership and quarterly KPIs. The study concludes with theoretical and practical implications and future research directions. (original abstract)
Accessibility
The Main Library of the Cracow University of Economics
The Library of Warsaw School of Economics
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ISSN
1641-0874
2543-4411
Language
eng
URI / DOI
http://dx.doi.org/10.5604/01.3001.0014.8791
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