BazEkon - The Main Library of the Cracow University of Economics

BazEkon home page

Main menu

Author
Burka Iwona (Górnośląska Wyższa Szkoła Handlowa)
Title
The Lean Manager as a Mentor in the Process of Problem-solving in the A3 Thinking Approach
Source
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska, 2021, z. 153, s. 21-44, bibliogr. 55 poz.
Issue title
Contemporary Management
Keyword
Odchudzone zarządzanie, Mentoring, Rozwiązywanie problemów, Kompetencje
Lean management, Mentoring, Solving problems, Competences
Note
summ.
Abstract
Purpose: The purpose of this study is to gather information on how Polish managers operating in a Lean environment, using mentoring, develop competences related to the application of the A3 Thinking approach among their employees, and how they themselves acquired the competences of mentors, what makes it difficult for them to work with their mentees and what benefits of mentoring they perceive. Design/methodology/approach: To answer the research questions raised, the author conducted a literature review and a qualitative research - multiple-case studies. As part of the qualitative study, five in-depth interviews were conducted. Findings: The main contribution of this study is to provide information on mentoring in the problem-solving process in the A3 Thinking approach and the experiences of mentor-managers. However, they can be used as input data for the design of training and mentoring programmes in the process of learning the A3 Thinking approach. Research limitations/implications: Subjectivity of the analysis, owing to the application of a qualitative approach in the studies. Future research may be connected with creating a mentoring programme in the studied area. Practical implications: The study results can be used as input data for the design of training programs and mentoring programs in the studied area. They can also act as a guidepost and motivation for Lean managers. Originality/value: The literature review shows a small number of scientific publications that contain an approach to mentoring in the problem-solving process in the spirit of A3 Thinking. This publication may provide input data for managers wishing to improve the effectiveness of the problem-solving process.(original abstract)
Full text
Show
Bibliography
Show
  1. Alnajem, M. (2021), Learning by doing: an undergraduate lean A3 project in a Kuwaiti bank". The TQM Journal, 33(1), pp. 71-94. doi: 10.1108/TQM-01-2020-0010.
  2. Anderson, J.S., Morgan, J.N., and Williams, S.K. (2011). Using Toyota's A3 Thinking for Analyzing MBA Business Cases. Decision Sciences Journal of Innovative Education, 9(2), pp. 275-285. doi: 10.1111/j.1540-4609.2011.00308.x.
  3. Arantes, A., and Giacaglia, G. (2013). Melhoria de resultados de confiabilidade dos equipamentos, pela aplicação do Hoshin Kanri, associado ao Relatório A3. IX Congresso Nacional de Excelência em Gestão, Rio de Janeiro: Universidade Federal Fluminense, pp. 1-22. Retrieved from https://www.inovarse.org/artigos-por-edicoes/IX-CNEG-2013/T13_0628_3463.pdf, 8 Jan. 2021.
  4. Ayoobzadeh, M., and Boies, K. (2020). From mentors to leaders: leader development outcomes for mentors. Journal of Managerial Psychology, 35(6), pp. 497-511. doi: 10.1108/JMP-10-2019-0591.
  5. Bassuk, J.A., and Washington, I.M. (2013). The A3 problem solving report: a 10-step scientific method to execute performance improvements in an academic research vivarium. PLOS ONE, 8(10), p. e76833. doi: 10.1371/journal.pone.0076833.
  6. Burke, R.J. (1984). Mentors in Organizations. Group & Organization Management, 9(3). pp. 353-372. doi:10.1177/105960118400900304.
  7. Chao, G.T., Walz, P.M., and Gardner, P.D. (1992). Formal and informal mentorships: A comparison on mentoring functions and contrast with nonmentored counterparts. Personnel Psychology, 45(3), pp. 619-636. doi: 10.1111/j.1744-6570.1992.tb00863.x.
  8. Clutterbuck, D. (2002). Każdy potrzebuje mentora. Jak kierować talentami. Warszawa: Petit.
  9. Clutterbuck. D. (2013). The problems with research in mentoring. Retrieved from https://coachingandmentoringinternational.org/wp-content/uploads/CMI-Article-The-problems-with-research-in-mentoring.pdf, 7 Apr. 2021.
  10. Czekaj, J. (2007), Metody organizacji i zarządzania. Kraków: Wydawnictwo Akademii Ekonomicznej.
  11. Dennis, P. (2015). Lean Production Simplified: A Plain-Language Guide to The World's Most Powerful Production System. 3rd ed. New York: Productivity Press. doi: 10.1201/b18961.
  12. Dreher, G.F., and Ash, R.A. (1990). A comparative study of mentoring among men and women in managerial, professional, and technical positions. Journal of Applied Psychology, 75(5), pp. 539-546. doi: 10.1037/0021-9010.75.5.539.
  13. Flaszewska, S., and Lewicka, D. (2020). Mentoring w procesie dzielenia się wiedzą w przedsiębiorstwie. In: Cewińska, J., Krejner-Nowecka, A., and Winch, S. (Eds.), Zarządzanie kapitałem ludzkim - wyzwania (pp. 151-159). Warszawa: Szkoła Główna Handlowa.
  14. Gambade, G. (2013). Mentoring - tajniki skutecznej realizacji. Personel plus, 9, pp. 16-17.
  15. Gantz, N. (2010). 101 Global Leadership Lessons for Nurses. Canada: Renee Wilmeth.
  16. Gonçalves Mde C., and Bellodi P.L. (2012). Mentors also need support: a study on their difficulties and resources in medical schools. Sao Paulo Medical Journal, 130(4), pp. 252-258. doi:10.1590/s1516-31802012000400009.
  17. Graupp, P., and Wrona, R.J. (2010). Podręcznik TWI. Doskonalenie niezbędnych umiejętności przełożonych. Wrocław: Wydawnictwo Lean Enterprise Institute Polska.
  18. Johnson, W.B. (2003). A Framework for Conceptualizing Competence to Mentor. Ethics & Behavior, 13(2), pp. 127-151, doi: 10.1207/S15327019EB1302_02.
  19. Karwala, S. (2007). Model mentoringu we współczesnej szkole wyższej. Retrieved from http://www.repozytorium.wsb-nlu.edu.pl/handle/11199/8339, 4 Apr. 2021.
  20. Koskela, L., Broft, R.D., Pikas, E., and Tezel, A. (2020). Comparing the Methods of A3 and Canvas. In: Tommelein, I.D. and Daniel, E. (eds.). Proc. 28th Annual Conference of the International Group for Lean Construction (IGLC28) [online]. Berkeley: IGLC28, pp. 13-24. Retrieved from https://iglc.net/Papers/Details/1838, 11 Jan. 2021. doi.org/10.24928/2020/0136.
  21. Krzyminiewska, G. (2016). Mentoring w podmiotach ekonomii społecznej. Studia i Prace WNEIZ US, 44(3), pp. 23-31, doi: 10.18276/sip.2016.44/3-0.
  22. Liker, J.K. (2005). Droga Toyoty. 14 zasad zarządzania wiodącej firmy produkcyjnej świata. Warszawa: MT Biznes.
  23. Liker, J.K., and Meier, D.P. (2011). Droga Toyoty. Fieldbook. Warszawa: MT Biznes.
  24. Liker, J.K., and Rother, M. (2011). Why lean programs fail. Lean Enterprise Institute. Retrieved from https://www.lean.org/Search/Documents/352.pdf, 25 Jan. 2021.
  25. Loyd, N., Harris, G.A., and Blanchard L. (2010). Integration of A3 Thinking as an Academic Communication Standard. In: A. Johnson and J. Miller (eds.). Proc. the 2010 Industrial Engineering Research Conference. The University of Alabama, pp. 1-6. Retrieved from: https://uahcmer.com/wp-content/uploads/2010/11/FINAL-Integration-of-A3-Thinking-as-an-Academic-Communication-Standard.pdf, 10 Jan. 2021.
  26. Marcinek, J. et al. (2010). Ilustrowana Encyklopedia Powszechna. Tom III. Kraków: Wydawnictwo Zielona Sowa.
  27. Marksberry, P., Bustle, J., and Clevinger, J. (2011). Problem solving for managers: a mathematical investigation of Toyota's 8-step process. Journal of Manufacturing Technology Management, 22(7), pp. 837-852. doi: 10.1108/17410381111160924.
  28. Megginson, D., and Clutterbuck, D. (1995). Mentoring in Action, London: Kogan Page.
  29. Megginson, D., Clutterbuck, D., Garvey, D., Stokes, P., and Garret-Harris, R. (2008) Mentoring w działaniu. Przewodnik praktyczny, Poznań: Rebis.
  30. Myjak, T. (2016) Developing the Potential of Employees Through Mentoring in Organizations Based on Knowledge. Roczniki Ekonomii i Zarządzania/Towarzystwo Naukowe Katolickiego Uniwersytetu Lubelskiego Jana Pawła II, 8(2), pp. 137-149. doi: 10.18290/reiz.2016.8(44).2-8.
  31. Oliveira, N., and Nodari, C. (2010). Metodologia do Relatório A3 para solução de problemas. Universidade Federal do Rio Grande do Sul, Porto Alegre. Retrieved from https://www.lume.ufrgs.br/handle/10183/32228, 8 Feb. 2021.
  32. Orth, Ch.D. Wilkinson, H.E., and Benfari, R.C. (1987). The manager's role as coach and mentor. Organizational Dynamics, 15(4), pp. 66-74. doi:10.1016/0090-2616(87)90045-3.
  33. Parsloe, E., Wray, M. (2002). Trener i mentor. Udział coaching i mentoring w doskonaleniu procesu uczenia się. Kraków: Oficyna Wydawnicza.
  34. Perlaki, I. (1974). Metody i etapy rozwiązywania problemów w praktyce zarządzania. Organizacja i Kierownictwo, 12, p. 21.
  35. Perloff, J., and Carlton, D. (2004). Modern Industrial Organization. Englewood Cliffs: Prentice-Hall.
  36. Pietroń-Pyszczek, A., and Golej, R. (2018). Mentoring z perspektywy rozwoju kompetencji twórczych. Studia i Prace WNEiZ US, 51(2), pp. 77-86. doi: 10.18276/sip.2018.51/2-07.
  37. Rowley, J.B. (1999). The Good Mentor. Educational Leadership, 56(8), pp. 20-22.
  38. Saad, N., Al-Ashaab, A., Maksimovic, M., Zhu, L., Shehab, E., Ewers, O., and Kassam, A. (2013). A3 thinking approach to support knowledge-driven design. The International Journal of Advanced Manufacturing Technology. 68(5-8), pp. 1371-1386. doi: 10.1007/s00170-013-4928-7.
  39. Shook, J. (2012). Zarządzać znaczy uczyć. Rozwiązywanie problemów i rozwój pracowników z wykorzystaniem metody A3. 2nd ed. Wroclaw: Wydawnictwo Lean Enterprise Institute Polska.
  40. Sidor-Rządkowska, M. (2014). Mentoring. Teoria, praktyka, studia przypadków. Kraków: Wolters Kluwer.
  41. Sidor-Rządkowska, M. (2016). Wdrażanie programu mentoringu w przedsiębiorstwie - korzyści i zagrożenia. Kwartalnik Nauk o Przedsiębiorstwie, 40(3), pp. 62-71.
  42. Silva Filho, O., and Calado, R. (2013). Learning supply chain management by PBL with A3 report support. In: 6th IFAC Conference on Management and Control of Production and Logistics, Fortaleza: IFAC Proceedings Volumes, 46(24), pp. 471-477. doi:10.3182/20130911-3-br-3021.00115.
  43. Simons, F.E., Aij, K.H., Widdershoven, G.A.M., and Visse M. (2014). Patient safety in the operating theatre: How A3 thinking can help reduce door movement. International Journal for Quality in Health Care, 26(4), pp. 366-371. doi:10.1093/intqhc/mzu033.
  44. Sławińska, M., and Witczak, H. (2008). Methodological basis of doctoral theses in economic sciences. Warsaw: PWE.
  45. Sobek, D.K., and Smalley, A. (2008). Understanding A3 Thinking: A Critical Component of Toyota's PDCA Management System. New York: CRC Press. doi: 10.4324/9781439814055.
  46. Sobek, D.K., and Smalley, A. (2011). Common Mistakes in A3 Report Writing. [Blog] A3 Thinking. Retrieved from http://a3thinking.com/blog/?p=153, 12 Dec. 2020.
  47. Sobek, D.K. II, and Jimmerson, C. (2004). A3 reports: tool for process improvement. Proceedings of the Industrial Engineering Research Conference. Houston, pp. 1-6. Retrieved from https://www.lean.org/Search/Documents/133.pdf, 10 Feb. 2021.
  48. Ślęzak-Gładzik, I. (2016). Mentoring jako metoda wspierająca rozwój potencjału pracowników. Coaching Review, 1(8), pp. 177-194. doi: 10.7206/cr.2081-7029.41.
  49. Tillmann, P., Ballard, G., and Tommelein, I. (2014). A Mentoring Approach to Implement Lean Construction. Proc. 22nd Ann. Conf. International Group for Lean Construction, Oslo, Norway, 25-27 June, pp. 1283-1293. Retrieved from https://iglcstorage.blob.core.windows.net/papers/attachment-43bb28a1-8ec4-466a-987c-eab2db17abb3.pdf, 10 Jan. 2021.
  50. Tortorella, G., and Cauchick-Miguel, P.A. (2018), Teaching lean manufacturing at a postgraduate level: Integrating traditional teaching methods and problem-based learning approach, International Journal of Lean Six Sigma, Vol. 9 No. 3, pp. 301-323. doi: 10.1108/IJLSS-08-2017-0101.
  51. Tortorella, G., Cauchick-Miguel, P.A., and Gaiardelli, P. (2018). Hoshin Kanri and A3: a proposal for integrating variability into the policy deployment proces. The TQM Journal, 31(2), pp. 118-135. doi:10.1108/TQM-06-2018-0076.
  52. Tortorella, G., Viana, S., and Fettermann, D. (2015). Learning cycles and focus groups: A complementary approach to the A3 thinking methodology. The Learning Organization, 22(4), pp. 229-240. doi:10.1108/TLO-02-2015-0008.
  53. Wanberg, C.R., Welsh, E.T., and Hezlett, S.A. (2003). Mentoring research: a review and dynamic process model. Research in Personnel and Human Resources Management, 22, pp. 39-124. doi:10.1016/s0742-7301(03)22002-8.
  54. Wright, C.A., and Wright, S.D. (1987). The role of mentors in the career development of young professionals. Family Relations: An Interdisciplinary Journal of Applied Family Studies, 36(2), pp. 204-208. doi: org/10.2307/583955.
  55. Yin, R.K. (1994), Case Study Research. Design and Methods. Newbury Park: Sage Publication.
Cited by
Show
ISSN
1641-3466
Language
eng
URI / DOI
http://dx.doi.org/10.29119/1641-3466.2021.153.2
Share on Facebook Share on Twitter Share on Google+ Share on Pinterest Share on LinkedIn Wyślij znajomemu