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Korneta Piotr (Warsaw University of Technology)
Performance Management System for Primary Healthcare Services Providers
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska, 2021, z. 153, s. 239-257, bibliogr. 44 poz.
Issue title
Contemporary Management
Zarządzanie w opiece zdrowotnej, Opieka zdrowotna, Zarządzanie wynikami
Management in healthcare, Health care, Performance appraisal
Purpose: The purpose of this paper is to identify critical areas of primary healthcare services providers and to develop a performance management framework for these organizations. Design/methodology/approach: Firstly, 12 semi-structured interviews with decision makers experienced with management of primary healthcare services providers are being conducted. Next, based on obtained results, holistic conclusions and the performance management system for primary healthcare services providers are being provided. Findings: Performance management of primary healthcare services providers is highly reliant on significant stakeholders, namely: patients, medical doctors, nurses and midwifes, stockholders and National Healthcare Fund. Failure to include any of stated stakeholders would result in considerable underperformance. The proposed framework postulates to focus on the performance management of the following 3 areas: (1) operations management, (2) risk and compliance and (3) development so that stated stakeholders are satisfied and provide, in exchange, their contribution to the organization. Research limitations/implications: The scope of this paper has been limited only to small and medium sized clinics located in Poland. Practical implications: Proposed in this study performance management framework, due to its simplicity, should be a useful tool for practitioners to adapt and apply in their organizations. Originality/value: The first performance management framework for primary healthcare services providers in Poland is being proposed. Since, the proposed framework acknowledges wider society, the developed concept should provide sustainable solutions for organizations willing to implement it.(original abstract)
Full text
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