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Author
Medhi Pallabi (Gauhati University, Guwahati, India)
Title
Modelling Customers' Impatience with Discouraged Arrival and Retention of Reneging
Source
Operations Research and Decisions, 2021, vol. 31, no. 3, s. 67-88, tab., bibliogr. 22 poz.
Keyword
Procesy Markowa, Prawdopodobieństwo, Analiza wrażliwości
Markov process, Probability, Sensitivity analysis
Note
summ.
Abstract
The paper presents stochastic modelling of a single server, finite buffer Markovian queueing system with discouraged arrivals, baulking, reneging, and retention of reneged customers. The Markov process is used to derive the steady-state solution of the model. Closed-form expressions using probability generating functions (PGFs) are derived and presented for both classical and novel performance measures. In addition, a sensitivity analysis is carried out to study the effect of the system parameters on performance measures. A numerical problem is also presented to demonstrate the derived results and some design aspects. (original abstract)
Accessibility
The Main Library of the Cracow University of Economics
The Library of Warsaw School of Economics
The Library of University of Economics in Katowice
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Bibliography
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ISSN
2081-8858
Language
eng
URI / DOI
http://dx.doi.org/10.37190/ord210304
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