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Author
Abrahamyan Satine (University of Wrocław, Poland)
Title
Evaluation of E-Government Information and Services Among Students in the City of Wroclaw
Jakość lokalnej e-administracji i poziom e-usług w ocenie wrocławskich studentów
Source
Studia Politicae Universitatis Silesiensis, 2021, T. 33, s. 133-151, rys., tab., bibliogr. 38 poz.
Keyword
e-administracja, e-usługi, Technologie informacyjne i telekomunikacyjne, Komunikowanie cyfrowe, Administracja samorządowa, Administracja publiczna
e-government, e-services, Information and Communication Technology (ICT), Digital Communication, Self-government administration, Public administration
Note
streszcz., summ.
Abstract
Technologie informacyjno-komunikacyjne (ICT) przyniosły wyraźne zmiany nie tylko w sposobie komunikowania się ludzi na poziomie interpersonalnym, ale także w kontakcie z urzędami. ICT są więc instrumentem umożliwiającym władzom państwowym odbudowę relacji z obywatelami poprzez zapewnienie lepszego i łatwiejszego dostępu do informacji i usług związanych z zarządzaniem. Skuteczność ICT jest uznawana przez prawie wszystkie państwa, podejmują więc one działania mające na celu stworzenie solidnego systemu e-administracji. Badania ankietowe korzyści wynikających z wdrożenia e-administracji, zasadniczo prowadzą do wniosków potwierdzających pozytywne konsekwencje jej wykorzystania. Argumentuje się, że e-administracja wpływa na zmniejszenie obciążeń administracyjnych, ograniczenie powtarzalności tych samych procedur, zwiększenie korzyści finansowych dla państwa i obywateli. Ponadto e-administracja zwiększa satysfakcję władz poprzez dostarczanie mniej czasochłonnych, dogodniejszych i tańszych e-usług. Nadal jednak brakuje danych na temat tego, w jakim stopniu obywatele są zadowoleni z informacji i usług e-administracji opartych na wyżej wymienionych kryteriach. W celu oceny jakości e-informacji i e-usług oraz zadowolenia z nich studentów przeprowadzono ankietę internetową z udziałem 100 osób studiujących na Uniwersytecie Wrocławskim, Uniwersytecie Medycznym we Wrocławiu i Uniwersytecie Ekonomicznym we Wrocławiu. Ocenili oni swój dostęp do e-informacji i e-usług, z których korzystali na portalu e-administracji. Z badania wynika, że większość respondentów jest częściowo zadowolona z informacji znalezionych na samorządowej stronie internetowej. Jeśli chodzi o ocenę e-usług według trzech kryteriów: efektywność czasowa, opłacalność ekonomiczna i przyjazność dla użytkownika (wygoda), większość respondentów nie jest przekonana, że e-usługi są mniej czasochłonne lub tańsze w porównaniu z usługami offline, uważają natomiast, że są one łatwiej dostępne. (abstrakt oryginalny)

Undoubtedly, information and communication technologies (ICT) have brought tangible changes not only in the way people communicate on an interpersonal level but also with government offices. Hence, ICT are an enabling tool for the state govern- ment to rebuild its relations with citizens by providing better and easier access to the government-related information and services. The efficiency of ICT is acknowledged by almost all states and actions are taken to establish robust e-government system. Surveys, exploring benefits of the implementation of e-government, basically reach to positive conclusions about the consequences of implementation of e-government. It is argued that e-government influences reduction of administrative burden, decrease of repetition of the same administrative procedure, increase financial benefits for the state and citizens. Moreover, e-government increases satisfaction from the government by providing less time-consuming, easy and cheap e-services. However, currently there is still scarcity of data to what extent citizens are satisfied with e-government information and servi- ces based on the above-mentioned criteria. With the purpose of assessing the quality of e-information and e-services and satisfaction with them among the students an online survey has been run. 100 partici- pants, studying at the University of Wroclaw, Wroclaw Medical University, Wroclaw University of Economics and Business evaluated their access to e-information and e-services used by them on e-government website. The survey shows that most of the respondents are somewhat satisfied with e-information found on the local govern- ment website. When it comes to evaluation of e-services by three criteria; time effectiveness, cost effectiveness and user-friendliness (easiness), most of the respondents are not sure that e-services are less time-consuming or cheap compared to offline ones, while most of them find e-services quite easy to get.(original abstract)
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ISSN
2353-9747
Language
eng
URI / DOI
http://dx.doi.org/10.31261/spus.12929
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