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Author
Chluska Jolanta (Czestochowa University of Technology, Poland)
Title
Challenges to Performance Management in Health Care Entities During Crisis Situations
Source
Journal of Public Governance, 2023, nr 3 (65), s. 20-31, tab., bibliogr. 18 poz.
Keyword
Zarządzanie kryzysowe, Szpitalnictwo, Służba zdrowia
Crisis management, Hospital service, Health service
Note
JEL Classification: M40, M41, L21
summ.
Abstract
Objectives: The article aims to identify the challenges faced by the management of health care entities - clinical hospitals - in evaluating their performance during crises. The research hypothesis posits that crises add new areas to the performance evaluation of health care entities - clinical hospitals - and alter their evaluation tools.
Research Design & Methods: The research was empirical, based on the reporting data for the period 2019-2021 (quantitative and qualitative) in selected clinical hospitals. The analyses were performed by an expert and included the perspective of a certified auditor and long-term researcher of issues related to the operation of health care entities - hospitals.Findings:Health care entitiesinPoland, as public sector entities, incorporate crisis management requirements into their activities.
Implications / Recommendations: The results of the analyses are addressed mainly to the constituent bodies of health care entities, institutions affecting the operation of the health care system, and hospital managers.
Contribution / Value Added: It has been shown that crises add new areas to the performance evaluation of health care entities - clinical hospitals - and alter their evaluation tools. (original abstract)
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Bibliography
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ISSN
1898-3529
Language
eng
URI / DOI
http://dx.doi.org/10.15678/PG.2023.65.3.02
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