BazEkon - Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie

BazEkon home page

Meny główne

Moser Christina, Peters Mike, Pontasch Marlies
Motywacje i ich wpływ na zadowolenie z pracy w sektorze turystyki
Motivation and Employee Satisfaction in Tourism
Zeszyty Naukowe / Akademia Ekonomiczna w Poznaniu, 2008, nr 98, s. 11-23, bibliogr. 42 poz.
Słowa kluczowe
Motywacja do pracy, Zadowolenie z pracy, Motywowanie pracowników
Work motivation, Job satisfaction, Motivating employees
W ramach współpracy austriacko-polskiej przeprowadzono badania motywacji pracowników zatrudnionych w sektorze turystyki na podstawie teorii Self-determination (SDT), umożliwiającej zrozumienie motywacyjnych aspektów ludzkich zachowań. Celem tych badań było stwierdzenie związku pomiędzy otoczeniem społecznym wpływającym na motywacje pracownika a jego zadowoleniem z pracy.

The paper sheds more light upon the Self-Determination Theory (SDT). The theory was developed by Deci & Ryan [1985a; 1987] to understand motivational aspects of human behaviour. Based on three fundamental needs of autonomy, competence and social relatedness, the SDT theory postulates that employee satisfaction leads to a greater motivation which in turn has a positive impact on job satisfaction. To test these assumptions in an organisational context the SDT Model of Work Motivation was adapted to the tourism sector. The aim of the research was to prove a relationship between the social environment with autonomous motivation and employee satisfaction. To do so, a survey was conducted among tourism employees with the survey intention to query 600 randomly selected persons in three Austrian provinces. On the basis of the results the authors are able to state that autonomous motivation can be used as the starting point in facilitating job satisfaction of employees in tourism firms. In the services sector, increased motivation and employee satisfaction can be achieved by appropriate design of job content and context as well as adjustment of the leadership style. Satisfied workers are more efficient, and their work attitudes are positive. The work attitude of a service department employee has in turn a positive or negative impact on the client s perception of the service quality. Until today, the image of tourism as a job employer is weak amongst young people. Thus, further research should delve more into the motivation structure of employees and its changes during working life phases to clearly identify 'winners' and 'losers' in the field of job motivation. (original abstract)
Dostępne w
Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie
Biblioteka Główna Uniwersytetu Ekonomicznego w Katowicach
Biblioteka Główna Uniwersytetu Ekonomicznego w Poznaniu
Biblioteka Główna Uniwersytetu Ekonomicznego we Wrocławiu
  1. Alderfer C.P. (1972), Existence, Relatedness, and Growth; Human Needs in Organizational Settings, Free Press, New York.
  2. Amabile T.M. (1983), The Social Psychology of Creativity, Springer-Verlag, New York.
  3. Argyris C. (1957), Personality and Organization, Harper, New York.
  4. Arnett D.B., Laverie D.A., McLane С. (2002), Using Job Satisfaction and Pride as Internal marketing Tools, Cornell Hotel and Restaurant Administration Quarterly vol. 43, no. 2.
  5. Baard P.P., Deci E.L., Ryan R.M. (2004), The Relation of Intrinsic Need Satisfaction to Performance and Wellbeing in Two Work Settings, Journal of Applied Social Psychology vol. 34.
  6. Babin B. J., Boles J.S. (1996), The Effects of Perceived Co-worker Involvement and Supervisor Support on Service Provider Role Stress, Performance and Job Satisfaction, Journal of Retailing vol. 72, no. 1.
  7. Baumeister R., Leary M.R. (1995), The Need to Belong: Desire for Interpersonal Attachments as a Fundamental Human Motivation, Psychological Bulletin vol. 117.
  8. Benware C., Deci E.L. (1984), Quality of Learning with an Active versus Passive Motivational, American Educational Research Journal vol. 21.
  9. Berry L.L., Parasuraman A., Zeithaml V.A. (1994), Improving Service Quality in America: Lessons Learned, Academy of Management Executives vol. 8, no. 2.
  10. Bieger T. (2002), Dienstleistungsmanagement, Einfuhrung in Strategiem und Prozesse bei persônlichen Dienstleistungen, Haupt, Bern-Stuttgart-Wien.
  11. Birnbaum D., Somers M.J. (1993), Fitting Job Performance into Turnover Model: An Examination of the Form of the Jobperformanc e-turnover Relationship and Path Model, Journal of Management vol. 49, no. 2.
  12. Bono J.E., Judge T.A. (2003), Self-concordance at Work: Understanding the Motivational Effects of Transformational Leaders, Academy of Management Journal vol. 46.
  13. Brayfield A.H., Crockett W.H. (1995), Employee Attitudes and Employee Performance, Psychological Bulletin vol. 52.
  14. deCharms R. (1968), Personal Causation: The Internal Affective Determinants of Behaviour, Academic Press, New York.
  15. Deci E.L., Nezlek J., Sheinman L. (1981), Characteristics of the Rewarded and Intrinsic Motivation of the Rewarded, Journal of Personality and Social Psychology vol. 40.
  16. Deci E.L., Ryan R.M. (1985a), Intrinsic Motivation and Self-determination in Human Behaviour, Plenum, New York.
  17. Deci E.L., Ryan R.M. (1985b), The General Causality Orientations Scale: Self-determination in Personality, Journal of Research in Personality vol. 19.
  18. Deci E.L., Ryan R.M. (2002), Handbook of Self-Determination Research, The University of Rochester Press, New York.
  19. Fitzsimmons J.A., Fitzsimmons M. (2006), Service Management: Operations, Strategy and Information Technologies, McGraw-Hill, Boston.
  20. Fletcher C., Williams R. (1996), Performance Management, Job Satisfaction and Organizational Commitment, British Journal of Management vol. 7, no. 2.
  21. Gagné M., Boies K., Koestner R., Martens M. (2004), How Work Motivation is Related to Organizational Commitment: A Series of Organizational Studies (manuscript), Concordia University 2004.
  22. Gagné M., Deci E.L. (2005), Self-determination Theory and Work Motivation, Journal of Organizational Behaviour vol. 20.
  23. Hackman J.R., Oldham G.R. (1980), Work Redesign, Addison-Wesley, Reading.
  24. Harlow H.F. (1958), The Nature of Love, American Psychologist vol. 13.
  25. Herzberg F. (1966), Work and the Nature of Man, World, Cleveland.
  26. Heskett J.L, Sasser W.E., Schlesinger L.A. (1997), The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyality, Satisfaction, and Value, The Free Press, New York.
  27. Homburg C.H., Stock R. (2001), Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Eine dyadische Analyse, Zeitschrift fur Betriebswirtschaft H. 7.
  28. Ilardi B.C., Leone D., Kasser R., Ryan R.M. (1993), Employee and Supervisor Ratings of Motivation: Main Effects and Discrepancies Associated with Job Satisfaction and Adjustment in a Factory Setting, Journal of Applied Social Psychology vol. 23.
  29. Jerome L, Kleiner B.H. (1995), Employee Morale and its Impact on Service: What Companies do to Create a Positive Service Experience, Managing Service Quality vol. 5.
  30. Kasser T., Davey}., Ryan R.M. (1992), Motivation and Employee-supervisor Discrepancies in a Psychiatric Vocational Rehabilitation Setting, Rehabilitation Psychology vol. 37.
  31. Langer E.J., Rodin J. (1976), The Effects of Choice and Personal Responsibility for the Aged: A Field Experiment in an Institutional Setting, Journal of Personality and Social Psychology 1976, vol. 34.
  32. Maslow A.H. (1943), A Theory of Human Motivation, Psychological Review vol. 50.
  33. McGregor D. (1960), The Human Side of Enterprise, McGraw-Hill, New York.
  34. Mobley W.H. (1977), Intermediate Linkages in the Relationship between Job Satisfaction and Employee Turnover, Journal of Applied Psychology vol. 62, no. 2.
  35. Normann R. (1996), Service Management, John Wiley & Sons, West Sussex.
  36. Parasuraman A., Zeithaml V.A., Berry L.L. (1985), A Conceptual Model of Service Quality and its Implications for Future Research, Journal of Marketing vol. 49, no. 1.
  37. Ryan R.M., Deci E.L. (2000), Self-determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Wellbeing, American Psychologist vol. 55.
  38. Skinner E.A. (1995), Perceived Control, Motivation, and Coping, Sage, Thousand Oaks.
  39. vom Holtz R. (2000), Der Zusammenhang zwischen Mitarbeiterzufriedenheit und Kunden-zufriedenheit, FGM-Verlag, Munchen.
  40. Vroom V.H. (1964), Work and Motivation, Wiley, New York.
  41. White R.W (1959), Motivation Reconsidered: The Concept of Competence, Psychological Review vol. 66.
  42. Yavas U., Bodur M. (1999), Satisfaction among Expatriate Managers: Correlates and Consequences Career, Development International vol. 4, no. 5.
Cytowane przez
Udostępnij na Facebooku Udostępnij na Twitterze Udostępnij na Google+ Udostępnij na Pinterest Udostępnij na LinkedIn Wyślij znajomemu