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Autor
Arendt Michael (Business Development Manager)
Tytuł
Six Sigma and Knowledge Management
Źródło
Economics and Organization of Enterprise, 2008, vol. 2, nr 2, s. 14-20, tab.., wykr., bibliogr. 29 poz.
Słowa kluczowe
Jakość, Zarządzanie wiedzą, Sześć Sigma
Quality, Knowledge management, Six Sigma
Uwagi
summ.
Abstrakt
Six Sigma is a well known methodology for quality and process improvement with an emphasis on defect prevention rather than defect detection. By reducing variation and waste in the process, bottom line results and competitive advantage are to be improved. Knowledge Management on the other hand is aimed at creating competitive advantage, too. This paper is aimed at introducing the general idea of using Six Sigma not only to improve processes but to use it to create knowledge within an organization, too. (original abstract)
Pełny tekst
Pokaż
Bibliografia
Pokaż
  1. M. C. Becker, (2001). Managing Dispersed Knowledge: Organizational Problems, Managerial Strategies, and Their Effectiveness. Journal of Management Studies, 38(7), p. 1037-1051
  2. J. S. Brown, P. Duguid, (2000). Balancing Act: How to Capture Knowledge Without Killing It. Harvard Business Review, 78(3), p. 72-80
  3. G. Brue, 2002. Six Sigma for Managers, McGraw-Hill, New York, NY
  4. L. Clifford, (2001). Why You Can Safely Ignore Six Sigma. Fortune, 143(2), 140
  5. S. Crom, (2008). Leveraging: Stealing with Pride from Your Own Company http://europe.isixsigma.com/library/content/c040519c.asp#author
  6. J. De Mast, (2006). Six Sigma and Competitive Advantage. Total Quality Management, 17(4), p. 455-464
  7. W. E. Deming, (1950). Dr. Deming's 1950 Lecture to Japanese Top Management http://deming.eng.clemson.edu/pub/den/deming_1950.htm
  8. P. F. Drucker, (2004). The Age of Social Transformation. http://www.theatlantic.com/politics/ecbig/soctrans.htm
  9. C. M. Fiol, M. A. Lyles, (1985). Organizational Learning. Academy of Management Review, 10(4), p. 803-813
  10. D. A. Garvin, (1993). Building a Learning Organization. Harvard Business Review, 71 (4), p. 78-92
  11. M. L. George, (2002). Lean Six Sigma: Combining Six Sigma Quality with Lean Speed. McGraw-Hill, New York, NY
  12. D. Gilmour, (2003), How to Fix Knowledge Management. Harvard Business Review, 81(10), p. 16-17
  13. Harry, M. J. (1998). Six Sigma: A Breakthrough Strategy for Profitability. Quality Progress, 31(5), p. 60-64
  14. M. Imai, (2002). Kaizen: Der Schluessel zum Erfolg im Wettbewerb. 2nd Edition, Ullstein Taschenbuchverlag, Muenchen
  15. K. Korth, (2007). Re-establishing the Importance of the Learning Organization. Insight, 11, p. 12
  16. S. Kumar, Y. P. Gupta, (1993). Statistical Process Control at Motorola's Austin Assembly Plant. Interfaces, 23(2), p. 84-92
  17. S. Kumar, G. Thondikulam, (2005). Knowledge management in a collaborative business framework. Information Knowledge Systems Management, 5, p. 171-187
  18. I. Nonaka, (1991). The Knowledge Creating Company. Harvard Business Review, 69(6), p. 96-104
  19. I. Nonaka, H. Takeuchi, (1995). The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, New York, NY
  20. I. Nonaka, (2005). Knowledge Management: Critical Perspectives on Business and Management, Taylor & Francis Ltd., UK
  21. E. Ofek, M. Salvary, (2001). Leveraging the Customer Base: Creating Competitive Advantage through Knowledge Management. Management Science, 47, p. 1441-1456
  22. J. Parkinson, (2008). Tapping into Tacit Knowledge. CioInsight, 5, p. 58
  23. T. A. Pearson, (2000). Six Sigma and the Knowledge Revolution. Annual Quality Congress, 54(0), p. 723-727
  24. S. R. Schmidt, M. J. Kiemele, R. J. Berdine, (2005). Knowledge Based Management. Air Academy Press & Associates, Colorado Springs, CO
  25. Shared Solutions (2006). Knowledge Sharing - the key to organisational transformation and corporate 'sixth sense'. http://www.shared-solutions.com/Shared%20Solutions%20Paper%204%20-%20Knowledge%20Sharing.pdf
  26. H. L. Sirkin, P. Keenan, A. Jackson, (2005). The Hard Side of Change Management. Harvard Business Review, 83(10), p. 108-118
  27. H. Tsoukas, E. Vladimirou, (2001). What is Organizational Knowledge?. Journal of Management Studies, 38(7), p. 979-993
  28. C. A. Un, A. Cuervo-Cazurra, (2004). Strategies for Knowledge Creation. British Journal of Management, 15(S1), p. 27-41
  29. S. Watson, K. Hewett, (2006). A Multi-Theoretical Model of Knowledge Transfer in Organizations: Determinants of Knowledge Contribution and Knowledge Reuse. Journal of Management Studies, 43(2), p. 141-173
Cytowane przez
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ISSN
2083-8328
Język
eng
URI / DOI
http://dx.doi.org/10.2478/v10061-008-0017-7
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