- Autor
- Szczepańska Katarzyna (Warsaw University of Technology, Poland), Urbaniak Maciej (University of Lodz, Poland)
- Tytuł
- Evaluation of the Effects of Quality Management System Improvement
- Źródło
- Foundations of Management, 2011, vol. 3, nr 1, s. 97-108, rys., tab., bibliogr. 15 poz.
- Słowa kluczowe
- Zarządzanie jakością, Benchmarking, Audyt
Quality management, Benchmarking, Audit - Uwagi
- summ.
- Abstrakt
- The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external audits; risk management, measures of effectiveness and efficiency of processes, evaluation of customer satisfaction, quality cost analysis; analysis of best practices and self-assessment. The effectiveness use of these tools depends on the progress of the efforts of organizations in activities related to its improvement, knowledge and skills of employees and managers, who should show the positive attitude of leadership and involvement. (original abstract)
- Pełny tekst
- Pokaż
- Bibliografia
-
- Arumugam V. - Self - assessment of TQM practices: a case analysis [in] The TQM Journal, Vol. 21, No. 1, 2009, pp. 46-58.
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- Szczepańska K. - Zarządzanie jakością. W dążeniu do doskonałości. C. H. Beck, Warszawa 2011, pp. 343.
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- Witt F. J. - Controlling - Ganzheitliches Controlling. Verlag C. H. Beck, München 2000, p. 251.
- PN-EN ISO 19011:2003, Polski Komitet Normalizacyjny, Warszawa 2000.
- Cytowane przez
- ISSN
- 2300-5661
- Język
- eng
