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Krok Ewa (Uniwersytet Szczeciński)
Work Commitment in the West Pomeranian Oncology Centre in Szczecin
Zeszyty Naukowe Uniwersytetu Szczecińskiego. Scientific Journal. Service Management, 2013, vol. 11, s. 23-33, tab., bibliogr. 10 poz.
Słowa kluczowe
Szpitalnictwo, Opieka zdrowotna, Zdrowie, Efektywność pracy, Warunek sine qua non
Hospital service, Health care, Health, Work effectiveness, Sine qua non condition
Aim of the article: to present the findings of the diagnosis of the determinants of the employees' commitment in the West Pomeranian Oncology Centre in Szczecin. Background: Nowadays work commitment is a sine qua non condition of the develop-ment and the competitiveness of every organization. In health care institutions the staff's commitment seems especially essential due to the correlated with patients' satisfaction, which is one of measures of quality of treatment. Methods and the participants of the study: 309 employees of the hospital were examined by means of an inquiry questionnaire. Findings: The employees of the hospital declare a rather high level of work commitment. However, a detailed analysis reveals areas of dissatisfaction and reasons of lack of job satisfaction. These are primarily: strong competition among employees and lack of feeling that it is people who are the most precious resource for the hospital management. The employees of the hospital lack an individual who could encourage them and would support in development. Conclusions: Work commitment is not only a derivative of reward. Very essential factors are interpersonal relations on all stages, the atmosphere at work and opportunity of self-fulfilment. (original abstract)
Dostępne w
Biblioteka Główna Uniwersytetu Ekonomicznego w Poznaniu
Pełny tekst
  1. Bacon, C.T. & Mark, B. (2009). Organizational effects on patient satisfaction in hospital medical-surgical units. Journal of Nursing Administration 39(5), 220-227.
  2. Bakker, A.B. & Demerouti, E. (2008). Towards a model of work engagement. Career Development International 13(3), 209-223.
  3. Freeney, Y.M. & Tiernan, J. (2009). Exploration of the facilitators of and barrier to work engagement in nursing. International Journal of Nursing Studies 46, 1557-1565.
  4. Harter, J.K. Schmidt, F.L. Killam, E.A. & Agrawal, S. (2009). Q12 meta-analysis: the relationship between engagement at work and organizational outcomes. White Pa-per Gallup Organization, 1-36. Available at: 126806/q12-meta-analysis.aspx [9 June 2012].
  5. Macey, W.H. Schneider, B. Barbera, K.M. & Young, S.A. (2009). Employee Engage-ment: Tools for Analysis Practice, and Competitive Advantage. John Wiley & Sons, West Sussex, UK.
  6. Ministerstwo Zdrowia (2005). Strategia Rozwoju Ochrony Zdrowia w Polsce na lata 2007-2013.
  7. Rostek, R. (2006). Sposób na przewagę czyli budowanie zaangażowania pracowników. Personel i Zarządzanie. 9, 74-78.
  8. Simpson, M.R. (2009). Engagement at work: a review of the literature. International Journal of Nursing Studies. 46, 1012-1024.
  9. Wagner, S.E. (2006). From "satisfied" to "engaged". Nursing Management 36(3), 25-29.
  10. Zangaro, G.A. & Soeken, K.L. (2007). Analysis of studies of nurses' job satisfaction. Research in Nursing & Health. 30, 445-458
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