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Autor
Dobrai Katalin (University of Pécs, Hungary), Farkas Ferenc (University of Pécs, Hungary)
Tytuł
Knowledge-intensive business services: A brief overview
Źródło
Perspectives of Innovations, Economics and Business, 2009, vol. 3, s. 15-17, bibliogr. 13 poz.
Słowa kluczowe
Wiedza, Usługi biznesowe, Klient
Knowledge, Business services, Customer
Uwagi
summ.
Abstrakt
In the last decade of the 20th century knowledge has gained importance in the economy. This lead to the emergence of knowledge-based activities: knowledge-intensive organizations, and particularly knowledge-intensive services. These organizations function as external knowledge sources for other organizations. Their performance depends largely on professional knowledge. Since their performance has an impact on the success of their clients, it is important to look at those factors which influence the knowledge transfer between service provider and client organization. Based on theory and empirical research, the paper addresses the specific aspects of knowledge transfer from knowledge-intensive business service organizations to client organizations. (original abstract)
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Bibliografia
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  1. Bettencourt, L., Ostrom, A., Brown, S., Roundtree, R., 2002. "Client co-production in knowledge-intensive business services", California Management Review, Vol.44, No.4, pp.10-128
  2. Dobrai, K., Farkas, F., 2007. "Professional service organizations meeting the challenges of a changing business environment", International Journal of Knowledge, Culture and Change Management (Australia), Vol.7, No.3, pp.73-84 
  3. Dobrai, K., Farkas, F., 2008. "Knowledge-based organizations: Examining knowledge processes in public-serving nonprofit organizations", International Journal of Knowledge, Culture and Change Management, Vol.8, No.2, pp.9-22
  4. Dobrai, K., Farkas, F., 2009. "Knowledge creation in the co-operation between knowledge-intensive business services and client organizations - A theoretical approach", Advances In Management, (India), Vol.2, No.6, pp.7-12
  5. EMCC, 2005. "Sector Futures. The KIBS Sector", European Monitoring Centre on Change. www.eurofound.europa.eu /emcc/content/source/eu06028a.html?p1=ef_publication&p2=null. (accessed: March 7, 2007)
  6. Farkas, F., Kühnel, S., 2002. "Knowledge transfer within a professional service firm", Organizacija, Vol.35, No.1, pp.43-48
  7. Hertog, P., 2000. "Knowledge-Intensive Business Services as Co-Producers of Innovation", International Journal of Innovation Management, Vol.1, No.4, pp.491-528
  8. Lowendahl, B., Revang, O., Fosstenlokken, S., 2001. "Knowledge and value creation in professional service firms: a framework for analysis", Human Relations, Vol.54, No.7, pp.911-931
  9. Makó, Cs., Csizmadia, P., Illéssy, M., Iwasaki, I., Szanyi, M., 2009. "Organizational innovation in the manufacturing sector and the knowledge intensive business services", Hungary-Japan Joint Research Project
  10. Miles, I., 2005. "Knowledge-intensive business services: prospects and policies", foresight, Vol.7, No.6, pp.39-63
  11. OECD, 2006. Innovation and knowledge-intensive service activities, http://www.oecd.org/dataoecd/44/14/3627 4476.pdf. (accessed: March 16, 2007)
  12. Skjolsvik, T., Lowendahl, B., Kvalshaugen, R., Fosstenlokken, S., 2007. "Strategies for client co-production and knowledge development", California Management Review, Vol.49, No.3, pp.110-128
  13. Toivonen, M., 2004. Expertise as business. Long-term development and future prospects of knowledge-intensive business services (KIBS), Dissertation, Helsinki University of Technology. www.tut.fi/units/tuta/tita/ tip/Haataja _ISPIM2005.pdf (accessed: March 5, 2007)
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ISSN
1804-0519
Język
eng
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