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Autor
Hydle Katja Maria (International Research Institute of Stavanger; Oslo Science Park), Aas Tor Helge (University of Agder, Norway), Breunig Karl Joachim (Oslo and Akershus University College of Applied Sciences)
Tytuł
Characteristics of Intrapreneurs in Scale-Intensive Service Firms
Źródło
Journal of Entrepreneurship, Management and Innovation (JEMI), 2014, vol. 10, nr 2, s. 89-118, tab., bibliogr. 56 poz.
Tytuł własny numeru
Perspectives on Innovations Management - Environmental, Social and Public Sector Innovations
Słowa kluczowe
Zarządzanie innowacyjne, Innowacje w usługach, Przedsiębiorczość wewnętrzna
Innovative management, Innovations in services, Intrapreneurship
Uwagi
streszcz., summ.
Abstrakt
W niniejszej empirycznej pracy badamy zagadnienie pracowników zajmujących się innowacjami z dziedziny usług podczas tworzenia i wprowadzania nowych usług o intensywnej skali. Próbujemy znaleźć odpowiedź na dwa pytania: i) W jaki sposób pracują osoby odpowiedzialne za innowacje w usługach?, oraz ii) Jakie są implikacje dla kierownictwa podczas tworzenia i uruchamiania usług o intensywnej skali? W tym celu przeprowadzono 21 jakościowych, pogłębionych wywiadów z pracownikami pięciu firm świadczących usługi o intensywnej skali. Wyniki tych wywiadów sugerują, że zaangażowanie wewnętrznych profesjonalistów jest poważnym atutem podczas tworzenia takich usług, oraz że profesjonaliści działają jako przedsiębiorcy wewnętrzni gdy są angażowani w tworzenie radykalnie nowych usług o intensywnej skali. Praca ta integruje pojmowanie typowe dla literatury o innowacyjnym zarządzaniu z wiedzą profesjonalistów z dostępnej literatury na temat firm świadczących profesjonalne usługi, ponieważ przekonujemy się, że profesjonaliści w firmach świadczących usługi o intensywnej skali występują jako wewnętrzni przedsiębiorcy. Praca ta poszerza wiedzę na temat źródeł innowacji w firmach świadczących usługi o intensywnej skali, łącząc spostrzeżenia wyciągnięte z badań jak i teorii. (abstrakt oryginalny)

This empirical paper explores the work of employees in charge of service innovation when firms develop and launch new scale-intensive services by addressing two research questions: i) How do employees responsible for service innovation work? and ii) what are the related managerial implications when developing and launching new scale-intensive services? To this end, 21 qualitative, in-depth interviews were conducted with employees in five large scale-intensive service firms. The findings suggest that the involvement of internal professionals is an asset when new scale-intensive services are developed, and that internal professionals act as intrapreneurs when they are involved in the development of radically new scale-intensive services. This paper integrates understanding from the innovation management literature with knowledge of professionals from extant literature on professional service firms since we find that professionals in scale-intensive firms act as intrapreneurs. Thus, this paper extends the theory on determinants of innovation in scale-intensive service firms, blending insights from both findings and theory. (original abstract)
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Bibliografia
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ISSN
2299-7075
Język
eng
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