BazEkon - Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie

BazEkon home page

Meny główne

Pollifroni Massimo (University of Turin, Italy)
Multidimensional Analysis Applied to the Quality of the Websites : Some Empirical Evidences from the Italian Public Sector
Economics & Sociology, 2014, vol. 7, nr 4, s. 128-138, rys., tab., bibliogr. 28 poz.
Słowa kluczowe
Technologia informacyjna, Zarządzanie, Witryny internetowe, Sektor publiczny
Information Technology (IT), Management, Internet websites, Public sector
The new frontiers of New Public Management (NPM) identified in the processes of e- government the new tools to provide efficiency, effectiveness and economy to the Public Sector. In this scenario Public Institutions have shown a continuing and growing need to develop systems of multidimensional measurement of their performances. The research - with reference the Italian context - lies in the complex area of the performance measurement applied to the Public Institutions and aim and scope of the paper is to demonstrate how the quality of websites (analysed under the aspects concerning the technological level and the administrative transparency) can also be considered a valid support to improve the quality of service provided online by the Public Sector. (original abstract)
Pełny tekst
  1. American Psychological Association (APA) (2014),'s 21st Century Lexicon, from website: divide.
  2. Aucoin, P. (1990), Administrative reform in public management: paradigms, principles, paradoxes and pendulums, Governance, Vol. 3, No 2, pp. 115-137.
  3. Barzelay, M. (1992), Breaking through bureaucracy: A new vision for managing in government, Berkeley: University of California Press.
  4. Błoński, K., Jefmański, B. (2013), Determinants of Satisfaction of the Employees of Local Government Units, Economics & Sociology, Vol. 6, No. 2, pp. 158-170.
  5. Brown, K., Coulter, P. B. (1983), Subjective and Objective Measures of Police Service Delivery, Public Administration Review, Vol. 43, No 1, pp. 50-58.
  6. Chiou, W. C, Lin, C. C., Perng, C. (2010), A strategic framework for website evaluation based on a review of the literature from 1995-2006, Information & Management, Vol. 47, No 5-6, pp. 282-290.
  7. Cornero, A. (Ed.) (2012), Linee guida per i siti web della P.A. Vademecum, misurazione della qualità dei siti web della P.A., Rome: Formez PA.
  8. Dawes, S. S., Cresswell, A. M., Pardo, T. A. (2009), From "Need to Know" to "Need to Share": Tangled Problems, Information Boundaries, and the Building of Public Sector Knowledge Networks, Public Administration Review, Vol. 69, pp. 392-402.
  9. Diacon, P. E., Donici, G. A., Maha, L. G. (2013), From the Global Crisis to the National Crises: The Case of the European Union Countries, Procedia Economics and Finance, Vol. 6, 2013, pp. 41-47.
  10. DiMaggio, P., Hargittai, E. (2001), From the 'digital divide'to 'digital inequality': Studying Internet use as penetration increases, Princeton University Center for Arts and Cultural Policy Studies, Working Paper Series, No. 15.
  11. Dragulanescu, N. G. (2002), Website Quality Evaluations: Criteria and Tools, The International Information & Library Review, Vol. 34, No 3, pp. 247-254.
  12. Florin, M. (2008), E-Inclusion And E-Accessibility, Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, Vol. 3, No 3, pp. 35-40.
  13. Haque, A. (2001), GIS Public service, and the issue of democratic governance, Public Administration Review, Vol. 61, No 3, pp. 259-265.
  14. James, O. (2011), Managing Citizens' Expectations of Public Service Performance: Evidence from Observation and Experimentation in Local Government, Public Administration, Vol. 89, No 4, pp. 1419-1435.
  15. Kettl, D. (2000), The global public management revolution: A report on the transformation of governance, Washington, DC.: Brookings.
  16. Maesschalck, J. (2004), The impact of new public management reforms on public servants eth-ics: Toward a theory, Public Administration: An International Quarterly, Vol. 82, No 2, pp. 465-489.
  17. Martin, F., Stoica, E. (2010), Minimize Economic Crisis Through Digital Economy, Revista Economica, Vol. 5, No 52, pp. 122-126.
  18. Osborne, D., Gaebler, T. (1992), Reinventing government, Reading, MA.: Addison-Wesley.
  19. Radulescu, C. (2013), Image of the Local Public Administration: measuring the level of utilisation of public information services and audiences, Revista Economica, Vol. 65, No 1, pp. 50-68.
  20. Roch, C. H. (2006), Citizens, Accountability, and Service Satisfaction: The Influence of Expectations, Urban Affairs Review, Vol. 41, No 3, pp. 292-308.
  21. Selwyn, N. (2004), Reconsidering political and popular understandings of the digital divide, New Media & Society, Vol. 6, No 3, pp. 341-362.
  22. Stiglitz, J. E. (2002), Participation and Development: Perspectives from the Comprehensive Development Paradigm, Review of Development Economics, Vol. 6, No 2, pp. 163-182.
  23. Stoica, E.A., Pitic, A.G., Mihăescu, L. (2013), A Novel Model for E-Business and EGovernment Processes on Social Media, Procedia Economics and Finance, Vol. 6, pp. 760-769.
  24. Tileaga, C. (2010), Crisis: Effects In The Economic And Social Field, Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, Vol. 5, No 3, pp. 309-314.
  25. Torres, L., Pina, V., Royo, S. (2005), E-government and the transformation of public administrations in EU countries: Beyond NPM or just a second wave of reforms? Online Information Review, Vol. 29, No 5, pp.531-553.
  26. UN - United Nations (2012), E-Government Survey 2012. E-Government for the People, New York: United Nations, Department of Economic and Social Affairs.
  27. Van Ryzin, G. G. (2004), Expectations, performance, and citizen satisfaction with urban services, Journal of Policy Analysis and Management, Vol. 23, No 3, pp. 433-448.
  28. Vehovar, V., Sicherl, P., Hüsing, T., Dolnicar, V. (2006), Methodological challenges of digital divide measurements, The information society, Vol. 22, No 5, pp. 279-290.
Cytowane przez
Udostępnij na Facebooku Udostępnij na Twitterze Udostępnij na Google+ Udostępnij na Pinterest Udostępnij na LinkedIn Wyślij znajomemu