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Khan Muhammad Ibrahim (COMSATS Institute of Information Technology, Islamabad, Pakistan), Awan Usama (COMSATS Institute of Information Technology, Vehari, Pakistan), Yasir Muhammad (Universiti Teknologi Malaysia, Johor Bahru, Malaysia), Bin Mohamad Noor Azmi (Universiti Teknologi Malaysia, Johor Bahru, Malaysia), Shah Syed Haider Ali (University of Malaya, Malaysia), Qureshi Muhammad Imran (Universiti Teknologi Malaysia, Johor Bahru, Malaysia), Zaman Khalid (COMSATS Institute of Information Technology, Abbottabad, Pakistan)
Transformational Leadership, Emotional Intelligence and Organizational Commitment : Pakistan's Services Sector
Argumenta Oeconomica, 2014, nr 2 (33), s. 67-92, tab., bibliogr. 73 poz.
Słowa kluczowe
Przekształcenia systemowe w gospodarce, Inteligencja emocjonalna, Przywództwo, Sektor usług
Systemic transformations in the economy, Emotional intelligence, Leadership, Services sector
This study investigates the moderating role of emotional intelligence in the relationship of transformational leadership and organizational commitment in the services sector of Pakistan. Data was collected from 267 respondents from different organizations in the services sector of Pakistan, i.e. telecom, banking, health and educational institutions. Transformational leadership was measured with a 20-item MLQ, multifactor leadership questionnaire, emotional intelligence was measured a 16-item scale (WLEIS, Wong and Law Emotional Intelligence Scale) and a 25-item scale (OCQ) measured the organizational commitment. The moderating role of emotional intelligence was assessed by creating an interaction term and was regressed with a dependent variable. This study provides managers with a new way to look at their employees attitudes, especially their commitment to their organization. Managers from the services sector of Pakistan should pay attention to their emotional intelligence competencies and should utilize these competencies for promoting a sense of respect among their employees, by valuing their cultural norms and thus enhancing their commitment to the organization. These results also identify the importance of training programmes for enhancing both leadership and emotional intelligence competencies. This is a comparatively easy and inexpensive way of gaining employee commitment as compared to some costly rewards and benefit packages.(original abstract)
Dostępne w
Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie
Biblioteka Szkoły Głównej Handlowej w Warszawie
Biblioteka Główna Uniwersytetu Ekonomicznego w Katowicach
Biblioteka Główna Uniwersytetu Ekonomicznego w Poznaniu
Biblioteka Główna Uniwersytetu Ekonomicznego we Wrocławiu
Pełny tekst
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