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Autor
Chmielecki Michał (Społeczna Akademia Nauk w Łodzi)
Tytuł
Active listening skills in crisis negotiations
Źródło
Przedsiębiorczość i Zarządzanie, 2013, t. 14, z. 1, s. 13-22, bibliogr.23 poz.
Entrepreneurship and Management
Tytuł własny numeru
Społeczne i ekonomiczne dylematy oraz wyzwania we współczesnym zarządzaniu
Słowa kluczowe
Negocjacje, Komunikowanie
Negotiations, Communication
Uwagi
summ.
Abstrakt
The article discusses the issue of the role of active listening in crisis negotiations. Author defines the phenomenon of crisis intervention and provides techniques used in active listening during crisis negotiations. In addition, discusses the specific characteristics of an effective crisis negotiators (original abstract)
Pełny tekst
Pokaż
Bibliografia
Pokaż
  1. Ahdrich, R.B., The Strategy of Boilerplate, Michigan Law Review, Volume 108, Issue 5, 2006
  2. Allen, S. W., Fraser, S. L., Inwald, R., Assessment of Personality Characteristics Related to Successful Hostage Negotiators and Their Resistance to Post Traumatic Stress Disorder, "Critical Incidents in Policing", FBI Academy, Quantico, 1991
  3. Birge, A. C., Birge, R., Crisis Negotiators: Personnel Selection. The U.S. Negotiator, Winter, 1994
  4. Fuselier, G. D., Hostage Negotiation Consultant: Emerging Role for the Clinical Psychologist, "Professional Psychology: Research and Practice". Vol. 19, 1988
  5. Gelbart M., Psychological, Personality and Biographical Variables Related to Success as a Negotiator, "Dissertation Abstracts International", Vol. 39, 1979
  6. Getty V.S., and Elan, J. D., Identifying Characteristics of Hostage Negotiators, and Using Personality Data to Develop a Selection Model. In J. Reese and J. Horn (Eds.), "Police Psychology: Operational Assistance", Washington, DC: U.S. Department of Justice, Federal Bureau of Investigation, 1988
  7. Gilliland B., James R, Crisis Intervention Strategies, Pacific Grove, CA: Brooks/Cole, 1997
  8. Hibler, N.S., Hostage Situations: A Consultation Guide for Mental Health Professionals. Washington, DC: Office of Special Investigations, 1984
  9. HOBAS., FBI Hostage and Barricade Database System. Quantico, VA: Crisis Management Unit, 2004
  10. Huxham C., Vangen S., Doing Things Collaboratively: Realizing the Advantage or Succumbing to Inertia?, "Organization Dynamics", No. 2, 2004
  11. Lewicki R.J., Hiam A. and Olander K.W., Selecting a Strategy, Think before You Speak, New York: John Wiley, 1996
  12. Rahim, M. A., Managing conflict in organizations (2nd ed.). Westport, CT: Praeger, 1992
  13. Roberts A. R., Crisis Intervention and Trauma Treatment: The Integrative ACT Intervention Model, Brief Treatment and Crisis Intervention, 1-21, 2002
  14. Sandoval V.A., Adams S.H., Subtle Skills for Building Rapport, FBI Law Enforcement Bulletin, 1-5, 2001
  15. San Jose State University Administration of Justice Bureau, Personal interviews with members of update hostage negotiators classes. San Jose, CA, 1994
  16. San Jose State University Administration of Justice Bureau., Personal interviews with members of update hostage negotiators classes. San Jose, CA, 1995
  17. Schlosberg, H., Values and Organization in Hostage and Crisis Negotiation Teams, "Annals of the New York Academy of Sciences", Vol. 347, 1980
  18. Strentz T., Where Have All the Hijackers Gone?, In Proceedings, 11th Session of the Southern California Aircraft Cabin Safety Symposium, Long Beach, CA, 1994
  19. Strentz T., Statistical Analysis of American Hostage Situations, unpublished handout. Quantico, VA: FBI Academy, 1983
  20. University of Vermont and Special Operations and Research Unit. "Hostage Negotiations Questionnaire," unpublished research project. Quantico, VA: FBI Academy, 1991
  21. Ury W.L., Brett J.M. and Goldberg S.B., Three Approaches to Resolving Disputes: Interests, Rights and Power, Getting Disputes Resolved, 1988
  22. Wall, J. A., Jr., & Callister, R. R., Conflict and its management. "Journal of Management", 21, 1995
  23. http://www.referenceforbusiness.com 03.02.2013
Cytowane przez
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ISSN
1733-2486
Język
eng
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