- Autor
- Chmielecki Michał (Społeczna Akademia Nauk w Łodzi)
- Tytuł
- Active listening skills in crisis negotiations
- Źródło
- Przedsiębiorczość i Zarządzanie, 2013, t. 14, z. 1, s. 13-22, bibliogr.23 poz.
Entrepreneurship and Management - Tytuł własny numeru
- Społeczne i ekonomiczne dylematy oraz wyzwania we współczesnym zarządzaniu
- Słowa kluczowe
- Negocjacje, Komunikowanie
Negotiations, Communication - Uwagi
- summ.
- Abstrakt
- The article discusses the issue of the role of active listening in crisis negotiations. Author defines the phenomenon of crisis intervention and provides techniques used in active listening during crisis negotiations. In addition, discusses the specific characteristics of an effective crisis negotiators (original abstract)
- Pełny tekst
- Pokaż
- Bibliografia
-
- Ahdrich, R.B., The Strategy of Boilerplate, Michigan Law Review, Volume 108, Issue 5, 2006
- Allen, S. W., Fraser, S. L., Inwald, R., Assessment of Personality Characteristics Related to Successful Hostage Negotiators and Their Resistance to Post Traumatic Stress Disorder, "Critical Incidents in Policing", FBI Academy, Quantico, 1991
- Birge, A. C., Birge, R., Crisis Negotiators: Personnel Selection. The U.S. Negotiator, Winter, 1994
- Fuselier, G. D., Hostage Negotiation Consultant: Emerging Role for the Clinical Psychologist, "Professional Psychology: Research and Practice". Vol. 19, 1988
- Gelbart M., Psychological, Personality and Biographical Variables Related to Success as a Negotiator, "Dissertation Abstracts International", Vol. 39, 1979
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- Gilliland B., James R, Crisis Intervention Strategies, Pacific Grove, CA: Brooks/Cole, 1997
- Hibler, N.S., Hostage Situations: A Consultation Guide for Mental Health Professionals. Washington, DC: Office of Special Investigations, 1984
- HOBAS., FBI Hostage and Barricade Database System. Quantico, VA: Crisis Management Unit, 2004
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- Rahim, M. A., Managing conflict in organizations (2nd ed.). Westport, CT: Praeger, 1992
- Roberts A. R., Crisis Intervention and Trauma Treatment: The Integrative ACT Intervention Model, Brief Treatment and Crisis Intervention, 1-21, 2002
- Sandoval V.A., Adams S.H., Subtle Skills for Building Rapport, FBI Law Enforcement Bulletin, 1-5, 2001
- San Jose State University Administration of Justice Bureau, Personal interviews with members of update hostage negotiators classes. San Jose, CA, 1994
- San Jose State University Administration of Justice Bureau., Personal interviews with members of update hostage negotiators classes. San Jose, CA, 1995
- Schlosberg, H., Values and Organization in Hostage and Crisis Negotiation Teams, "Annals of the New York Academy of Sciences", Vol. 347, 1980
- Strentz T., Where Have All the Hijackers Gone?, In Proceedings, 11th Session of the Southern California Aircraft Cabin Safety Symposium, Long Beach, CA, 1994
- Strentz T., Statistical Analysis of American Hostage Situations, unpublished handout. Quantico, VA: FBI Academy, 1983
- University of Vermont and Special Operations and Research Unit. "Hostage Negotiations Questionnaire," unpublished research project. Quantico, VA: FBI Academy, 1991
- Ury W.L., Brett J.M. and Goldberg S.B., Three Approaches to Resolving Disputes: Interests, Rights and Power, Getting Disputes Resolved, 1988
- Wall, J. A., Jr., & Callister, R. R., Conflict and its management. "Journal of Management", 21, 1995
- http://www.referenceforbusiness.com 03.02.2013
- Cytowane przez
- ISSN
- 1733-2486
- Język
- eng
