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Adamek Janusz (Nowy Sącz Water Company, Poland), Głuch Krzysztof (Cracow University of Ekonomics, Poland), Potoczek Natalia (Wyższa Szkoła Biznesu - National Louis University, Poland)
The Creation of Process Architecture in a Municipal Company
Business and Non-profit Organizations Facing Increased Competition and Growing Customers' Demands, 2016, vol. 15, s. 9-24, tab., bibliogr. 21 poz.
Słowa kluczowe
Modele biznesowe, Gospodarka komunalna, Gospodarka wodna, Procesy biznesowe
Business models, Public utilities, Water management, Business processes
The project was funded by the National Science Centre allocated on the basis of the agreement number UMO-2011/01/BHS4/027.
The article deals with legal and economic sources of process reorientation of a municipal company. In case of municipal activity it is not the competition but the quick growth of investment that forces business entities to verify their business models. The growing costs of maintaining and implementing public services force the growth of managerial competencies and the search for better organization methods. The case study of the Nowy Sącz Water Company presented in the article is an example of changes occurring in the area of organization and management of public utilities. The process re-orientation creates possibilities of improving the business model and, inter alia, increasing the value provided to customers by more efficient management. (original abstract)
Pełny tekst
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  2. Fielt, E. (2013). Conceptualising business models: Definitions, frameworks and classifications. Journal of Business Models, 1(1), 85-105.
  3. Harmon, P. (2007). Business Process Change. A Guide for Business Managers and BPM and Six Sigma Professionals. Burlington: Morgan Kaufman Publishers.
  4. Jeston, J., & Nelis, J. (2008). Business Process Management: Practical Guidelines to Successful Implementations. Oxford: Elsevier.
  5. Magretta, J. (2002). Why business models matter?. Harvard Business Review, 80(5), 86-92.
  6. Magretta, J. (2003). What Management Is: How It Works and Why It's Everyone's Business. London: Profile Books Ltd.
  7. Osterwalder, A., & Pigneur, Y. (2010). Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (1st edition). Hoboken, NJ: John Wiley and Sons.
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  10. Wagter, R., van den Berg, M., Luijpers, J., & van Steenbergen, M. (2002). DYA: Dynamic Enterprise Architecture: How to Make it Work. Sogeti Nederland.
  11. Principles of corporate architecture. Version: 1.0 17.06.2015 r.
  12. Ministry of Administration and Digitization. Retrieved from
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  14. International Accounting Standards (IAS). Retrieved from
  15. The Act of 08th March on municipal self-government. Journal of Laws 1990, No. 16, item 95.
  16. The Act of 20th December 1996 on utilities management. Journal of Laws 1997, No. 9, item 43.
  17. The Act of 05th June 1998 on district self-government. Journal of Laws 1998, No. 91, item 578.
  18. The Act of 18th July 2001 Water Management Law, Journal of Laws 2001, No. 115, item 1229.
  19. The Act of 19th December 2008 on public-private partnership. Journal of Laws 2009, No. 19, item 100.
  20. The Act of 17th February 2005 on digitization of activities of entities performing public tasks. Journal of Laws 2005, No. 64, item 565.
  21. The Act of 27th August 2009 on public finance. Journal of Laws 2009 No. 157, item 1240.
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