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Autor
Klich Jacek (Cracow University of Economics, Poland / Kolegium Gospodarki i Administracji Publicznej)
Tytuł
Physician Appraisals: Key Challenges
Źródło
Engineering Management in Production and Services, 2017, nr 2, s. 38-43, bibliogr. 34 poz.
Słowa kluczowe
Usługi medyczne, Ocena jakości usług, Ocena jakości, Ocena pracy, Komunikowanie
Medical services, Service quality assessment, Quality assessment, Work evaluation, Communication
Uwagi
summ.
Abstrakt
The main purpose of the article is to identify key criteria being used for physician appraisals and to find how communication skills of physicians are valued in those appraisals. ScienceDirect and EBSCOhost databases were used for this search. The results show that a physician appraisal is underestimated both theoretically and empirically. The particular gap exists with respect to the communication skills of physicians, which are rarely present in medical training syllabi and physician assessments. The article contributes to the theoretical discourse on physician appraisals and points out at the inconsistency between the high status of physicians as a key hospital resource on the one hand and, on the other hand, at inadequate and poorly researched assessment of their performance with a special emphasis on communication skills. The article may inspire health managers to develop and implement up-to-date assessment forms for physicians and good managerial practices in this respect in hospitals and other health care units. (original abstract)
Dostępne w
Biblioteka Szkoły Głównej Handlowej w Warszawie
Pełny tekst
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Bibliografia
Pokaż
  1. Abdulla, A. (2008). A critical analysis of mini peer assessment tool (mini-PAT). Journal of The Royal Society of Medicine, 101(1), 22-6.
  2. Batalden, P., Leach, D., Swing, S., Dreyfus, H., & Dreyfus, S. (2002). General competencies and accreditation in graduate medical education. Health Affairs, 21(5), 103-111.
  3. Bender, L.C., Klingensmith, M.E., Freeman, B.D., Chapman, W.C., Dunagan, W.C., Gottlieb, J.E., & Hall, B.L. (2009). Anonymous group peer review in surgery morbidity and mortality conference. The American Journal of Surgery, 198(2), 270-276.
  4. Brittlebank, A., Archer, J., & Longson, D. (2013). Workplace-Based Assessments in Psychiatry: Evaluation of a Whole Assessment System. Academic Psychiatry, 37(5), 301-307.
  5. Cavanaugh, J., & Konrad, S.C. (2012). Fostering the development of effective person-centered healthcare communication skills: An interprofessional shared learning model. Work, 41(3), 293-301.
  6. Chesluk, B.J., Reddy, S., Hess, B., Bernabeo, E., Lynn, L., & Holmboe, E. (2015). Assessing Interprofessional Teamwork: Pilot Test of a New Assessment Module for Practicing Physicians. Journal of Continuing Education in the Health Professions, 35(1), 3-10.
  7. Cohen, D., & Rhydderch, M. (2010). Making an objective assessment of a colleague's performance. Clinical Teacher, 7(3), 171-174.
  8. Contencin, P., Falcoff, H., & Doumenc, M. (2006). Review of performance assessment and improvement in ambulatory medical care. Health Policy, 77(1), 64-75.
  9. Deveugele, M. (2015). Communication training: Skills and beyond. Patient Education and Counseling, 98(10), 1287-1291.
  10. Epstein, R.M. (2007). Assessment in Medical Education. The New England Journal of Medicine, 356(4), 387-396.
  11. Epstein, R.M., & Hundert, E.M. (2002). Defining and assessing professional competence. The Journal of the American Medical Association, 287(2), 226-235.
  12. Evans, R., Elwyn, G., & Edwards, A. (2004). Review of instruments for peer assessment of physicians. British Medical Journal, 328(7450), 1240-1243.
  13. Haglund, M.M., Rudd, M., Nagler, A., & Prose, N.S. (2015). Difficult Conversations: A National Course for Neurosurgery Residents in Physician-Patient Communication. Journal of Surgical Education, 72(3), 394-401.
  14. Horowitz, S.D. (2000). Evaluation of clinical competencies: basic certification, subspecialty certification, and recertification. American Journal of Physical Medicine & Rehabilitation, 79(5), 478-80.
  15. Jessee, W. (2016). Assessing the Performance of Employed Physicians. Integrated Healthcare Strategies. Retrieved from http://www.integratedhealthcarestrategies.com/knowledgecenter_article.aspx?article_id=8633
  16. Kanellopoulos, D. (2012). Comparative approach at the European level of the human resources management of the health system. Procedia - Social and Behavioral Sciences, 46, 5274-5279.
  17. Kemper, M., Linke, J., Zahnert, T., & Neudert, M. (2014). Peer teaching and peer assessment are appropriate tools in medical education in otorhinolaryngology. Laryngorhinootologie, 93(6), 392-397.
  18. Klass, D. (2007). Assessing doctors at work -progress and challenges. The New England Journal of Medicine, 356(4), 414-415.
  19. Levinson, W., Hudak, P., & Tricco, A.C. (2013). A systematic review of surgeon-patient communication: Strengths and opportunities for improvement. Patient Education and Counseling, 93(1), 3-17.
  20. Liu, X., Rohrer, W., Luo, A., Fang, Z., He, T., & Xie, W. (2015). Doctor-patient communication skills training in mainland China: A systematic review of the literature. Patient Education and Counseling, 98(1), 3-14.
  21. Lull, M.E., & Mathews, J.L. (2016). Online Self-testing Resources Prepared by Peer Tutors as a Formative Assessment Tool in Pharmacology Courses. The American Journal of Pharmaceutical Education, 80(7), 1-9.
  22. Makoul, G., Krupat, E., & Chang, C.H. (2007). Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool. Patient Education and Counseling, 67(3), 333-342.
  23. Mazzi, M.A., Bensing, J., Rimondini, M., Fletcher, I., van Vliet, L., Zimmermann, C., & Deveugele, M. (2013). How do lay people assess the quality of physicians' communicative responses to patients' emotional cues and concerns? An international multicentre study based on videotaped medical consultations. Patient Education and Counseling, 90(3), 347-353.
  24. Newcomb, A.B., Trickey, A.W., Porrey, M., Wright, J., Piscitani, F., Graling, P., & Dort, J. (2016). Talk the Talk: Implementing a Communication Curriculum for Surgical Residents. Journal of Surgical Education, 74(2), 319-328.
  25. NHS Professionals. (2006). Appraisal for Doctors in Hospital Practice. A Handbook for NHS Professionals (Doctors) Appraisers and Appraisees. Retrieved from file:///C:/Users/User/Downloads/appraisal%20for%20doctors.pdf
  26. O'Shaughnessy, S.M., & Joyce, P. (2015). Summative and Formative Assessment in Medicine: The Experience of an Anaesthesia Trainee. International Journal of Higher Education, 4(2), 198-206.
  27. Overeem, K., Faber, M.J., Arah, O.A., Elwyn, G., Lombarts, K.M., Wollersheim, H.C., & Grol, R.P. (2007). Doctor performance assessment in daily practice: does it help doctors or not? A systematic review. Medical Education, 41(11), 1039-1049.
  28. Sasaki, H., Archer, J., Yonemoto, N., Mori, R., Nishida, T., Kusuda, S., & Nakayama, T. (2015). Assessing doctors' competencies using multisource feedback: validating a Japanese version of the Sheffield Peer Review Assessment Tool (SPRAT). British Medical Journal Open, 5(6). Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4480000
  29. Sargeant, J., Bruce, D., & Campbell, C.M. (2013). Practicing Physicians' Needs for Assessment and Feedback as Part of Professional Development. Journal of Continuing Education in the Health Professions, 33(1), 54-62.
  30. Schumacher, D.J., van der Vleuten, C.P.M., & Carraccio, C.L. (2016). The Future of High-Quality Care Depends on Better Assessment of Physician Performance. Journal of the American Medical Association. Paediatrics, 170(12), 1131-1132.
  31. Stausmire, J.M., Cashen, C.P, Myerholtz, L., & Buderer, N. (2015). Measuring General Surgery Residents' Communication Skills From the Patient's Perspective Using the Communication Assessment Tool (CAT). Journal of Surgical Education, 72(1), 108-116.
  32. Taveira-Gomes, I., Mota-Cardoso, R., & Figueiredo-Braga, M. (2016). Communication skills in medical students - An exploratory study before and after clerkships. Porto Biomedical Journal, 1(5), 173-180.
  33. Teter, J., Zenilman, M.E., & Wachter, P. (2016). Assessment of Endoscope Reprocessing Using Peer-to-Peer Assessment Through a Clinical Community Johns Hopkins Medicine Cleaning, Disinfection and Sterilization Clinical Community. Joint Commission Journal on Quality and Patient Safety, 42(6), 265-270.
  34. Violato, C., & Lockyer, J. (2006). Self and Peer Assessment of Pediatricians, Psychiatrists and Medicine Specialists: Implications for Self-Directed Learning. Advances in Health Sciences Education, 11(3), 235-244.
Cytowane przez
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ISSN
2543-6597
Język
eng
URI / DOI
http://dx.doi.org/10.1515/emj-2017-0012
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