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Klich Jacek (Cracow University of Economics, Poland / Kolegium Gospodarki i Administracji Publicznej)
Physician Appraisals: Key Challenges
Engineering Management in Production and Services, 2017, nr 2, s. 38-43, bibliogr. 34 poz.
Słowa kluczowe
Usługi medyczne, Ocena jakości usług, Ocena jakości, Ocena pracy, Komunikowanie
Medical services, Service quality assessment, Quality assessment, Work evaluation, Communication
The main purpose of the article is to identify key criteria being used for physician appraisals and to find how communication skills of physicians are valued in those appraisals. ScienceDirect and EBSCOhost databases were used for this search. The results show that a physician appraisal is underestimated both theoretically and empirically. The particular gap exists with respect to the communication skills of physicians, which are rarely present in medical training syllabi and physician assessments. The article contributes to the theoretical discourse on physician appraisals and points out at the inconsistency between the high status of physicians as a key hospital resource on the one hand and, on the other hand, at inadequate and poorly researched assessment of their performance with a special emphasis on communication skills. The article may inspire health managers to develop and implement up-to-date assessment forms for physicians and good managerial practices in this respect in hospitals and other health care units. (original abstract)
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Pełny tekst
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