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Doroszewicz Stefan (Szkoła Główna Handlowa w Warszawie), Trzebiński Wojciech (Szkoła Główna Handlowa w Warszawie)
The individual determinants of the attitudes of university students towards the functional quality of educational services : using the example of bachelor level students of the Warsaw School of Economics
Journal of Management and Financial Sciences, 2016, vol. 9, nr 25, s. 99-123, rys., tab., wykr., bibliogr. 39 poz.
Słowa kluczowe
Jakość kształcenia, Jakość usług, Metody badania jakości, Zachowania konsumenta, Studenci
Quality education, Quality of services, Quality testing methods, Consumer behaviour, Students
Summ., This paper reports the results of research conducted within the doctoral thesis of Wojciech Trzebiński, under the direction of Stefan Doroszewicz.
Szkoła Główna Handlowa w Warszawie
Warsaw School of Economics
This study aimed to develop a method of identifying the association between the individual traits of the students' functioning at university and their attitudes towards the functional quality of the educational services provided by university. Within the study, a comprehen- sive description of the individual traits of student functioning (based on NEOAC model of personality), as well as a comprehensive description of the functional quality features of educational services as perceived by students has been developed. In order to analyse the association between individual traits and functional quality perception, cluster analysis and discriminant analysis were employed. The method for identifying the association between students' individual traits and their attitudes towards the functional quality of educational services has been developed and verified. As a result of the questionnaire surveys cover- ing bachelor level students, 25 dimensions of functional quality of educational services' perception and 5 dimensions of students' individual traits of functioning at university have been identified. Based on these individual traits, three individual types of students' functioning at university have been indicated and named as: "stable engaged", "nervous engaged" and "not engaged" The detailed relationships between individual traits, types and functional quality perception have been described. (original abstract)
Dostępne w
Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie
Biblioteka Szkoły Głównej Handlowej w Warszawie
Biblioteka Główna Uniwersytetu Ekonomicznego w Katowicach
Pełny tekst
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