BazEkon - Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie

BazEkon home page

Meny główne

Autor
Zięba Małgorzata (Gdansk University of Technology, Poland)
Tytuł
Knowledge Safety - Insights from the SME Sector
Źródło
Journal of Management and Business Administration. Central Europe, 2017, vol. 25, nr 3, s. 78-96, tab., bibliogr. 43 poz.
Słowa kluczowe
Małe i średnie przedsiębiorstwa, Utrata wiedzy, Bezpieczeństwo wiedzy, Studium przypadku
Small business, Knowledge loss, Knowledge security, Case study
Uwagi
Klasyfikacja JEL: M10
summ., This study has been conducted within the research project entitled "Knowledge management in small and medium-sized enterprises (SMEs) offering knowledge intensive business services", and funded by the Polish National Science Centre on the basis of Decision No. DEC/2011/01/D/HS4/04111
Abstrakt
Purpose: This paper aims to explore the topic of knowledge safety, defned as the state of knowledge being safe from loss, leakage, attrition, oblivion, waste or theft. The paper frst presents a theoretical background and review of previous studies on knowledge loss and ways of overcoming it, and then illustrates the topic of knowledge safety with ten case studies from the small and medium-sized enterprises (SMEs) sector.

Methodology: The paper is based on an analysis of Knowledge Management (KM) literature devoted to knowledge loss and its potential types in companies, and on the results of case study research. Knowledge safety was frst defned and contrasted with other terms, and then examined in 10 selected SMEs. The research resulted in a clarifcation of what SMEs understand by the term of "knowledge safety" and what kind of measures they take to ensure it.

Findings: As the analysis shows, the examined SMEs attribute diversifed signifcance to the issue of knowledge safety. For some of them, such problem does not exist at all and they state that they can ensure knowledge safety in all aspects of their operations. Some companies perceive it mainly through the safety of the knowledge stored in electronic databases, while others link it with the human factor only.

Research limitations: Research results are limited to ten companies operating in Poland. As such, they cannot illustrate the whole picture of the existing small or medium-sized companies.

Research implications: The fndings of both literature review and case study analysis indicate that there is a need to further examine the issue of knowledge safety by analysing the potential factors which may endanger knowledge safety and the methods to eliminate such risks.

Practical implications: The paper examines important aspects of knowledge safety and provides guidelines on how it can be ensured by managers or owners of SMEs.

Originality/value: The term of knowledge safety has been absent from the related literature so far. The paper defnes it and explores both the theoretical and the practical aspects thereof. The paper also suggests further research possibilities in this area (original abstract)
Pełny tekst
Pokaż
Bibliografia
Pokaż
  1. Ahmad, A., Bosua, R. and Scheepers, R. (2014). Protecting organizational competitive advantage: A knowledge leakage perspective. Computers and Safety, 42: 27-39, https://doi.org/10.1016/j.cose.2014.01.001
  2. Awad, E.M. and Ghaziri, H.M. (2004). Knowledge Management. Pearson Education. Bishop, J., Bouchlaghem, D., Glass, J. and Matsumoto, I. (2008). Ensuring the effectiveness of a knowledge management initiative. Journal of Knowledge Management, 12(4): 16-29, https://doi.org/10.1108/13673270810884228
  3. Burnard, P., Gil, P., Stewart, K., Treasure, E. and Chadwick, B. (2008). Analysing and presenting qualitative data. British Dental Journal, 204(8): 429-432, https://doi.org/10.1038/sj.bdj.2008.292
  4. Cegarra-Navarro, J.G., Sánchez-Vidal, M.E. and Cegarra-Leiva, D. (2011). Balancing exploration and exploitation of knowledge through an unlearning context: An empirical investigation in SMEs. Management Decision, 49(7): 1099-1119, https://doi.org/10.1108/00251741111151163
  5. Cegarra-Navarro, J., Martinez-Martinez, A., Ortega Gutiérrez, J. and Luis Leal Rodríguez, A. (2013). Environmental knowledge, unlearning, and performance in hospitality companies. Management Decision, 51(2): 341-360, https://doi.org/10.1108/00251741311301858
  6. Chong, C.W., Chong, S.C. and Gan, G.C. (2011). Inter-organizational knowledge transfer needs among small and medium enterprises. Library Review, 60(1): 37-52, https://doi.org/10.1108/00242531111100568
  7. Dąbrowska, M. (2005). Knowledge and knowledge management in contemporary organizations: theoretical considerations. Foundations of Control and Management Sciences, 3: 79-94.
  8. de Holan, P.M. and Phillips, N. (2004). Remembrance of things past? The dynamics of organizational forgetting. Management Science, 50(11): 1603-1613, https://doi.org/10.1287/mnsc.1040.0273
  9. De Long, D.W. (2004). Lost Knowledge: Confronting the Threat of an Aging Workforce. Oxford: Oxford University Press, https://doi.org/10.1093/acprof:oso/9780195170979.001.0001
  10. De Long, D.W. and Davenport, T. (2003). Better practices for retaining organizational knowledge: Lessons from the leading edge. Employment Relations Today, 30(3): 51-63, https://doi.org/10.1002/ert.10098
  11. Durst, S., Edvardsson, I.R. and Bruns, G. (2015). Knowledge Retention in SMEs - Insights into the building and construction industry. In: G.S. and V.A.J.C. Spender (eds.), Culture, Innovation and Entrepreneurship: connecting the knowledge dots. Matera: Institute of Knowledge Asset Management (IKAM).
  12. Durst, S. and Wilhelm, S. (2011). Knowledge management in practice: insights into a medium-sized enterprise's exposure to knowledge loss. Prometheus, 29(1): 23-38, https://doi.org/10.1080/08109028.2011.565693
  13. Durst, S. and Zieba, M. (2017). Knowledge Risks - Towards a Taxonomy. International Journal of Business Environment (forthcoming), https://doi.org/10.1504/IJBE.2017.084705
  14. Eckardt, R., Skaggs, B.C. and Youndt, M. (2014). Turnover and knowledge loss: An examination of the differential impact of production manager and worker turnover in service and manufacturing frms. Journal of Management Studies, 51(7): 1025-1057, https://doi.org/10.1111/joms.12096
  15. Edvardsson, I.R. (2006). Knowledge management in SMEs: the case of Icelandic frms. Knowledge Management Research & Practice, 4(4): 275-282, https://doi.org/10.1057/palgrave.kmrp.8500111
  16. Edvardsson, I.R. (2009). Is knowledge management losing ground? Development among Icelandic SMEs. Knowledge Management Research and Practice, 7(1): 91-99, https://doi.org/10.1057/kmrp.2008.30
  17. Fereday, J. and Muir-Cochrane, E. (2006). Demonstrating rigor using thematic analysis: a hybrid approach of inductive and deductive coding and theme development. International Journal of Qualitative Methods, 5(1): 80-92, https://doi.org/10.1177/160940690600500107
  18. Ferenhof, H., Durst, S. and Selig, P. (2015). Knowledge Waste in Organizations: a Review of Previous Studies. Brazilian Journal of Operations & Production Management, 12(1): 160-178, https://doi.org/10.14488/BJOPM.2015.v12.n1.a15
  19. Gharajedaghi, J. (2007). Systems thinking: a case for second-order-learning. The Learning Organization, 14(6): 473-479, https://doi.org/10.1108/09696470710825088
  20. Gold, H.A., Malhotra, A., and Albert, S. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal of Management Information Systems, 18(1): 185-214, https://doi.org/10.1080/07421222.2001.11045669
  21. Hislop, D. (2005). Knowledge Management in Organizations. Oxford: Oxford University Press.
  22. Holsapple, C.W. (2003). Knowledge and Its Attributes. In: Handbook on Knowledge Management. Berlin: Springer-Verlag, https://doi.org/10.1007/978-3-540-24748-7
  23. Hutchinson, V. and Quintas, P. (2008). Do SMEs do knowledge management? Or simply manage what they know? International Small Business Journal, 26(2): 131-134, https://doi.org/10.1177/0266242607086571
  24. Joe, C., Yoong, P. and Patel, K. (2013). Knowledge loss when older experts leave knowledge-intensive organisations. Journal of Knowledge Management, 17(6): 913-927, https://doi.org/10.1108/JKM-04-2013-0137
  25. Juliano, J.J. (2004). Gen-X and Gen-Y: teaching them the business. Public Utilities Fortnightly, 142(6): 82-85.
  26. Krippendorff, K. (2004). Content Analysis: An Introduction to its Methodology. Thousand Oaks, CA: Sage.
  27. Leedy, P.D. and Omrod, J.P. (2005). Practical Research - Planning and Design. Upper Saddle, NJ: Pearson.
  28. Levy, M. (2011). Knowledge retention: minimizing organizational business loss. Journal of Knowledge Management, 15(4): 582-600, https://doi.org/10.1108/13673271111151974
  29. Liebeskind, J.P. (1996). Knowledge, strategy, and the theory of the frm. Strategic Management Journal, 17(S2): 93-107, https://doi.org/10.1002/smj.4250171109
  30. Mangiarotti, G. (2012). Knowledge management practices and innovation propensity: a frm level analysis from Luxembourg. International Journal of Technology Management, 58(3/4): 261-283, https://doi.org/10.1504/IJTM.2012.046618
  31. Markóczy, L. (1994). Modes of Organizational Learning. Institutional Change and Hungarian Joint Ventures. International Studies of Management & Organization, 24(4): 5-30, https://doi.org/10.1080/00208825.1994.11656642
  32. Martins, E. and Martins, N. (2011). "The Role of Organisational Factors in Combating Tacit Knowledge Loss in Organisations. Southern African Business Review, 15(1): 49-69.
  33. Massingham, P. (2008). Measuring the impact of knowledge loss: More than ripples on a pond? Management Learning, 39(5): 541-560, https://doi.org/10.1177/1350507608096040
  34. McAdam, R. and Keogh, W. (2004). Transitioning towards creativity and innovation measurement in SMEs. Creativity and Innovation Management, 13(2): 126-139, https://doi.org/10.1111/j.0963-1690.2004.00300.x
  35. Meyer, C.B. (2001). A Case in Case Study Methodology. Field Methods, 13(4): 329-352, https://doi.org/10.1177/1525822X0101300402
  36. Mohamed, S., Mynors, D., Andrew, G., Chan, P., Coles, R. and Walsh, K. (2007). Unearthing key drivers of knowledge leakage. International Journal of Knowledge Management Studies, 1(3-4): 456-470, https://doi.org/10.1504/IJKMS.2007.012535
  37. Ndlela, L.T. and du Toit, A.S.A. (2001). Establishing a knowledge management program for competitive advantage in an enterprise. International Journal of Information Management, 21(2): 151-165, https://doi.org/10.1016/S0268-4012(01)00007-X
  38. Nunes, M.B., Annansingh, F., Eaglestone, B. and Wakefeld, R. (2006). Knowledge management issues in knowledge-intensive SMEs. Journal of Documentation, 62(1): 101-119, https://doi.org/10.1108/00220410610642075
  39. Pablos, P.O. de (2002). Evidence of intellectual capital measurement from Asia, Europe and the Middle East. Journal of Intellectual Capital, 3(3): 287-302, https://doi.org/10.1108/14691930210435624
  40. Panagiotakopoulos, A. (2012). Staff "poaching" in the small business context: overcoming this key barrier to training. Industrial and Commercial Training, 44(6): 326-333, https://doi.org/10.1108/00197851211254752
  41. Parise, S., Cross, R. and Davenport, T.H. (2006). Strategies for preventing a knowledge-loss crisis. MIT Sloan Management Review, 47(4): 31-38.
  42. Rebernik, M. and Širec, K. (2007). Fostering innovation by unlearning tacit knowledge. Kybernetes, 36(3/4): 406-419, https://doi.org/10.1108/03684920710747039
  43. Schmitt, A., Borzillo, S. and Probst, G. (2012). Don't let knowledge walk away: Knowledge retention during employee downsizing. Management Learning, 43(1): 53-74, https://doi.org/10.1177/1350507611411630
Cytowane przez
Pokaż
ISSN
2450-7814
Język
eng
URI / DOI
http://dx.doi.org/10.7206/jmba.ce.2450-7814.203
Udostępnij na Facebooku Udostępnij na Twitterze Udostępnij na Google+ Udostępnij na Pinterest Udostępnij na LinkedIn Wyślij znajomemu