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Autor
Haffer Rafał (Nicolaus Copernicus University in Toruń, Poland)
Tytuł
Development of a Model of Business Performance Measurement System for Organisational Self-Assessment : the Case of Poland
Źródło
Journal of Positive Management, 2016, vol. 7, nr 3, s. 20-46, rys., tab., bibliogr. 43 poz.
Słowa kluczowe
Strategiczna Karta Wyników, Model Europejskiej Fundacji Zarządzania Jakością (EFQM), Zarządzanie procesami biznesowymi, Samoocena
Balanced Scorecard (BSC), European Foundation for Quality Management Model (EFQM), Business Process Management (BPM), Self-esteem
Uwagi
summ.
Abstrakt
Purpose: The paper introduces a model of business performance measurement system for organizational self-assessment. The model is made up of five elements including areas, elements, functions and processes of the BPMS as well as the introduction procedure. The paper is based on the research project conducted in 2007, entitled "Self-assessment in quality management systems of companies" which concerned the engagement of Polish enterprises in initiatives aiming at business excellence.

Methodology: The detailed characteristics of the business performance measurement system were identified through the analysis of BSC and excellence model concepts as well as the BPMS definitions found in literature. Three different research methods were applied, namely, a questionnaire survey and an interview conducted among the most active companies in the Polish economy and a Delphi method. As a result 230 companies were examined and 19 experts were interviewed.

Findings: The results collected with the use of the Delphi method make it possible to indicate which components of the BPMS are absolutely indispensable for the system to operate efficiently as well as to identify the procedure for introducing BPMS.

Originality/value: The paper combines the data collected from two sources: the representatives of Polish companies and the experts representing academia, business, auditing and certificating companies. The authors are convinced that the model presented in the paper although developed for Polish companies can successfully serve as a reference model also for non-Polish companies. Its value results from its universality. (original abstract)
Pełny tekst
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Bibliografia
Pokaż
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Cytowane przez
Pokaż
ISSN
2083-103X
Język
eng
URI / DOI
http://dx.doi.org/10.12775/JPM.2016.014
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