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Autor
Potoczek Natalia (Wyższa Szkoła Biznesu - National Louis University, Poland), Głuc Krzysztof (Cracow University of Ekonomics, Poland)
Tytuł
Value Creation in Processes - Sector Approach
Źródło
Business and Non-profit Organizations Facing Increased Competition and Growing Customers' Demands, 2017, vol. 16, s. 553-568, rys., tab., bibliogr. 19 poz.
Słowa kluczowe
Tworzenie wartości, Benchmarking, Orientacja procesowa
Value creation, Benchmarking, Process orientation
Uwagi
summ., The project was financed by the Ministry of Science and Higher Education within the statutory activity of the Wyższa Szkoła Biznesu - National Louis University in Nowy Sącz. Research program: Process Management, since 2009
Abstrakt
The article presents the analysis of a contemporary approach to value creation in processes. The author compares traditional and modern approach to the value chain in an enterprise. The analysis uses examples from selected sectors of economy included in models created for benchmarking purposes, developed for many years by American Productivity and Quality Center. Special attention was paid to sector traditionally considered public or those dominated by public entities, such as Education, Healthcare Providers, City Government, or Utilities. The key reference point for the conducted analyses is more than 30 years old concept of the value chain developed by Porter, which brought a new perspective of creating organizational conditions for creating value for a customer. The contemporary structure of enterprise processes must consider new environmental conditions, new relations and interactions taking place in the environment. The awareness and competencies related to value creation in processes are confirmed not only by commercial but also non-profit organizations. The article aims to identify the contemporary approach to value creation in processes, allowing for the sector specificity. (original abstract)
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Bibliografia
Pokaż
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Cytowane przez
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ISSN
2543-540X
Język
eng
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