- Autor
- Lenart-Gansiniec Regina (Jagiellonian University)
- Tytuł
- Virtual Knowledge Sharing in Crowdsourcing : Measurement Dilemmas
- Źródło
- Journal of Entrepreneurship, Management and Innovation (JEMI), 2017, vol. 13, nr 3, s. 95-123, tab., bibliogr. s. 115-122
- Tytuł własny numeru
- Special Issue : Knowledge Management - Current Trends and Challenges
- Słowa kluczowe
- Crowdsourcing, Dzielenie się wiedzą, Społeczeństwo informacyjne, Społeczeństwo oparte na wiedzy, Pomiary
Crowdsourcing, Knowledge sharing, Information society, Knowledge-based society, Measurement - Uwagi
- streszcz., summ.
This project was financed from the funds provided by the National Science Centre, Poland awarded on the basis of decision number DEC-2016/21/D/HS4/01791. - Abstrakt
- Jednym z stosunkowo nowych obszarów badań współczesnej nauki o zarządzaniu jest crowdsourcing oraz zachodzące w nim wirtualnym dzieleniu się wiedzą. Jest ono definiowane jako rozpowszechnienie wiedzy przez społeczność wirtualną, informowanie innych, podawanie jej do wiadomości publicznej, oczekiwanie, że inni tę wiedzę skomentują, rozszerzą i uzupełnią. Takie dzielenie się wiedzą jest szczególnie istotne dla współtworzenia, partycypacji czy uzyskiwania innowacyjnych pomysłów przez organizację. Jednak, pomimo jego pozytywnego wpływu na organizację, dotychczas nie było ono przedmiotem kompleksowych badań. Artykuł przedstawia istniejący dorobek w zakresie sposobów pomiaru społecznościowego dzielenia się wiedzą w ramach crowdsourcingu. W opracowaniu można też znaleźć wyjaśnienia, dlaczego warto badać wirtualne dzielenie się wiedzą. (abstrakt oryginalny)
One relatively new area of contemporary science research on management is crowdsourcing and virtual knowledge sharing occurring within it. It is defined as the dissemination of knowledge by a virtual community, informing others, making it public, expecting that others will comment on this knowledge, expand and complete it. Such a sharing of knowledge is particularly important for co-creating, participating, or acquiring innovative ideas by an organization. However, despite its positive impact on the organization, it has not been the subject of comprehensive research so far. This article presents the existing output in the scope of the ways of measuring community knowledge sharing within crowdsourcing. In this elaboration, explanations as to why it is worth studying virtual knowledge sharing may be found. (original abstract) - Pełny tekst
- Pokaż
- Bibliografia
- Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179 -211.
- Alavi, M., & Leidner, D. E. (2001). Review. Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 25(1), 107-136.
- Almirall, E., & Wareham, J. (2011). Living labs: Arbiters of mid- and ground-level innovation. Technology Analysis & Strategic Management, 23(1), 87- 102.
- Arthur, J.B., & Huntley, C.L. (2005). Ramping up the organizational learning curve: Assessing the impact of deliberate learning on organizational performance under gainsharing. Academy of Management Journal, 48(6), 1159- 1170.
- Bakici, T., Almirall, E., & Wareham, J. (2013). A smart city initiative: The case of Barcelona. Journal of the Knowledge Economy, 4(2), 135-148.
- Basto, D., Flavin, T., & Patino, C. (2010). Crowdsourcing public policy innovation. Working Paper, Heinz College Carnegie Mellon University.
- Bock, G.-W., Zmud, R.W., Kim, Y.-G., & Lee, J.-N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29(1), 87-111.
- Bollinger, A.S., & Smith, R.D. (2001). Managing organizational knowledge as a strategic asset. Journal of Knowledge Management, 5(1), 8- 18.
- Brabham, D.C. (2008). Crowdsourcing as a model for problem solving: An introduction and cases, convergence. The International Journal of Research into New Media Technologies, 14(1), 75-90.
- Chang, H.H., & Chuang, S.S. (2011). Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator. Information & Management, 48(1), 9-18.
- Charband, Y., & Navimipour, N.J. (2016). Online knowledge sharing mechanisms: A systematic review of the state of the art literature and recommendations for future research. Journal Information Systems Frontiers, 6(18), 1131-1151.
- Chen, H.-R., & Huang, H.-L. (2010). User acceptance of mobile knowledge management learning system: Design and. analysis. Educational Technology & Society, 13(3), 70- 77.
- Cheung, Ch., Lee, M.K.O., & Lee, Z.W.Y. (2013). Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes. Journal of the American Society for Information Science and Technology, 64(7), 1357-1374.
- Chiu, C.-M., Hsu, M.-H., & Wang, E.T.G. (2006). Understanding knowledge sharing in online communities: An integration of social capital and social cognitive theories. Decision Support Systems, 42(3), 1872-1888.
- Chua, Z., & Jiang, Z. (2006). Effects of anonymity, media richness, and chat-room activeness on online chatting experience. ECIS 2006 Proceedings. 153. Retrieved fromhttps://aisel.aisnet.org/ecis2006/153
- Collins, C.J., & Smith, K.G. (2006). Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49(3), 544-560.
- Cummings, J.N. (2004). Work groups, structural diversity, and knowledge sharing in a global organization. Management Science, 50(3), 352-364.
- Cupido, K., & Ophoff, J. (2014). A conceptual model of critical success factors for an egovernment crowdsourcing solution. Electronic Journal of e-Government, 12(2), 142- 157.
- Davenport, T.H., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press.
- De Kerckhove, D. (2001). Inteligencja Otwarta. Narodziny Społeczeństwa Sieciowego. Warszawa: Wydawnictwo Mikom.
- Deci, E.L., & Ryan, R.M. (2000). The 'what' and 'why' of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11, 227-268.
- Din, N., & Haron, S. (2012). Knowledge sharing as a culture among Malaysian online social networking users. Proceeding paper of ASEAN Conference on Environment-Behavior Studies, 16 -17 July 2012, Bangkok.
- Faraj S., Jarvenpaa S.L., & Majchrzak, A. (2011). Knowledge collaboration in online communities. Organization Science, 22(5), 1224-1239.
- Fishbein, M., & Ajzen, I. (1974). Attitudes toward objects as predictors of single and multiple behavioral criteria. Psychological Review, 81, 59.
- Franke, N., Von Hippel, E., & Schreier, M., (2006). Finding commercially attractive user innovations: A test of lead-user theory. Journal of Product Innovation Management, 23(4), 301-315.
- Fuchs, C., & Schreier, M. (2011). Customer empowerment in new product development. Journal of Product Innovation Management, 28, 17- 32.
- Füller, J., & Matzler, K. (2007). Virtual product experience and customer participation. A chance for customer-centered, really new products. Technovation, 27(6-7), 378-387.
- Hansen, M.T. (2002). Knowledge networks: Explaining effective knowledge sharing in multiunit companies. Organization Science, 3(13), 232-248.
- Heo, M., & Toomey, N. (2015). Motivating continued knowledge sharing in crowdsourcing: The impact of different types of visual feedback. Online Information Review, 6(39): 795-811.
- Ho, S., Ting, P., Bau, D., & Wai, C. (2011). Knowledge sharing intention in a virtual community: A study of participants in the Chinese Wikipedia. Cyberpsychology Behavior and Social Networking, 14, 541-545.
- Hong, P., Doll, W.J., Revilla, E., & Nahm, A.Y. (2011). Knowledge sharing and strategic fit in integrated product development projects: an empirical study. International Journal of Production Economics, 132, 186-196.
- Howe, J. (2006). The rise of crowdsourcing. Wired Magazine, 14(6), 1-4.
- Hsu, M. H., Ju, T.L., Yen, C.H., & Chang, C.M. (2007). Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations. International Journal Human-Computer Studies, 65(2), 153-169.
- Hung, S.-Y., Lai, H.-M., & Chou, Y.-Ch. (2015). Knowledge-sharing intention in professional virtual communities: A comparison between posters and lurkers. Journal of the Association for Information Science and Technology, 12(66), 2494-2510.
- Ipe, M. (2003). Knowledge sharing in organizations: A conceptual framework. Human Resource Development Review, 4, 337-359.
- Jacobs, R. (2016). The relation between knowledge-sharing behavior within a virtual community of practice and employees' organizational commitment. Retrieved from https://theses.ubn.ru.nl/bitstream/handle/123456789/828/Jacobs%2C%20Renske%204241886%20BA%20werkstuk.pdf? sequence=1
- Jeon, S., Kim, Y.-G., & Joon Koh, J. (2011). An integrative model for knowledge sharing in communities of practice. Journal of Knowledge Management, 2(15), 251-269.
- Jeppesen, L.B., & Frederiksen, L. (2006). Why do users contribute to firm-hosted user communities? The case of computer-controlled music instruments. Organization Science, 17(1), 45-63.
- Jinyang, L. (2015). Knowledge sharing in virtual communities: A social exchange theory perspective. Journal of Industrial Engineering and Management, 8(1), 170-183.
- Kankanhalli, A., Tan, B.C.Y., & Wei, K.K. (2005). Contributing knowledge to electronic knowledge repositories: An empirical investigation. Mis Quarterly, 29(1), 113-143.
- Kleeman, F., Gunter, Voss G., & Rieder, K. (2008). Un(der)paid innovators: The commercial utilization of consumer work through crowdsourcing. Science, Technology & Innovation Studies, 4(1), 5- 26.
- Ko, D., Kirsch, L., & King, W. (2005). Antecedents of knowledge transfer from consultants to clients in enterprise system implementations. MIS Quarterly, 29(1), 59-85.
- Koh, J., & Kim, Y.G. (2003). Sense of virtual community: A conceptual framework and empirical validation. International Journal of Electronic Commerce, 8, 75- 93.
- Kosonen, M., Chunmei, G., Vanhala, M., & Blomqvist, K. (2014). User motivation and knowledge sharing in idea crowdsourcing. International Journal of Innovation Management, 18(05), 1-23.
- Kowalczyk, A., & Nogalski, B. (2007). Zarządzanie Wiedzą. Koncepcja i Narzędzia, Warszawa: Difin.
- Kowalska, M. (2015). Crowdsourcing Internetowy - Pozytywny Wymiar Partycypacji Społecznej. Konteksty-istota-uwarunkowania. Warszawa: Wydawnictwo Stowarzyszenie Bibliotekarzy Polskich.
- Kożuch, B., & Lenart-Gansiniec, R. (2016). Uwarunkowania skutecznego dzielenia się wiedzą na uczelni. Zarządzanie Publiczne, 4(36), 303-320.
- Krupski, R., Niemczyk, J., & Stańczyk-Hugiet, E. (2009). Koncepcje Strategii Organizacji. Warszawa: PWE.
- Lai, H.-M., & Chen, T. T. (2014). Knowledge sharing in interest online communities: A comparison of posters and lurkers. Computers in Human Behavior, 35, 295-306.
- Lee, F.S., Vogel, D. & Limayem, M. (2003). Virtual community informatics: A review and research agenda. Journal of Information Technology Theory and Application, 1(5), 47-61.
- Leimeister, J.M., & Zogaj, S. (2013). Neue Arbeitsorganization durch Crowdsourcing, Hans-Böckler-Stiftung. Arbeitspapier Arbeit und Soziales, 287.
- Li, W., Downey, S., & Wentling, T. (2008). Online knowledge sharing in a multinational corporation: Chinese versus American practices. Proceedings of the American Society for Information Science and Technology, 44, 1-13.
- Liao, L.-F. (2006). A learning organization perspective on knowledge-sharing behavior and firm innovation. Human Systems Management, 25 (4), 227.
- Lin, M.J.J., Hung, S.W., & Chen, C.J. (2009). Fostering the determinants of knowledge sharing in professional virtual communities. Computers in Human Behavior, 25, 929-939.
- Liu, C., Liang, T., Rajagopalan, B., & Sambamurthy, V. (2011). The crowding effect of rewards on knowledge-sharing behavior in virtual communities. PACIS 2011 Proceedings, 116. Retrieved from https://aisel.aisnet.org/pacis2011/116
- Lodge, M., & Wegrich, K. (2014). Crowdsourcing and regulatory reviews: A new way of challenging red tape in British government? Regulation & Governance, 9, 30-49.
- Lu, Y., Zhao, L., & Wang, B. (2010). From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers' purchase intention. Electronic Commerce Research and Applications, 9, 346-360.
- Ma, W.K., & Yuen, A.H.K. (2011). Gender differences of knowledge sharing in online learning environment. In R. Kwan, J. Fong, Lam-for Kwok & J. Lam (Eds.), Hybrid Learning (pp. 116-128). Berlin Heidelberg: Springer-Verlag.
- Ma, W.W.K., & Yuen, A.H.K. (2010). Understanding online knowledge sharing: An interpersonal relationship perspective. Computers & Education, 56(1), 210-219.
- Majchrzak, A., & Malhotra, A. (2013). Towards an information systems perspective and research agenda on crowdsourcing for innovation. The Journal of Strategic Information Systems, 22(4), 257-268.
- Marett, K., & Joshi, K.D. (2009). The decision to share information and rumors: Examining the role of motivation in an online discussion forum. Communications of the Association for Information Systems, 24, 47-68.
- Martinez, M.G. (2017). Inspiring crowdsourcing communities to create novel solutions: Competition design and the mediating role of trust. Technological Forecasting and Social Change, 117, 296-304.
- Mazzola, D., & Distefano, A. (2010). Crowdsourcing and the participation process for problem solving: The case of BP. Proceedings of ItAIS 2010 VII Conference of the Italian Chapter of AIS, 42-49.
- Mazzolini, M., & Maddison, S. (2007). When to jump in: The role of the instructor in online discussion forums. Computers and Education, 49, 193-213.
- Mesmer-Magnus, J.R., & DeChurch, L.A. (2009). Information sharing and team performance: A meta-analysis. Journal of Applied Psychology, 94, 535-546.
- Morgeson, F.P., & Humphrey, S.E. (2006). The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work. Journal of Applied Psychology, 91, 1321-1339.
- Murphy, L.P. (1997). Web 'communities' a target marketer's dream. Marketing News, 31, 2-3.
- Nambisan, S., & Baron, R.A. (2007). Interactions in virtual customer environments: implications for product support and customer relationship management. Journal of Interactive Marketing, 21(2), 42-62.
- Nambisan, S., & Baron, R.A. (2009). Virtual customer environments. Testing a model of voluntary participation in value co-creation activities. The Journal of Product Innovation Management, 4(26), 388- 406.
- Nissen, M. E. (2007). Knowledge management and global cultures: Elucidation through an institutional knowledge-flow perspective. Knowledge and Process Management, 14(3), 211-225.
- Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company, New York, Oxford: Oxford University Press.
- Nooteboom, B. (2000). Learning and Innovation in Organizations and Economies. Oxford: Oxford University Press.
- Oh, S. (2012). The characteriztics and motivations of health answerers for sharing information, knowledge, and experiences in online environments. Journal of the American Society for Information Science and Technology, 63(3), 543-557.
- Pańkowska, M. (2007). Programy badań i rozwoju technologicznego jako środowisko powstawania społeczności wirtualnych. In W.H. Sroka & T. Porębska-Miąc (Eds), Systemy Wspomagania Organizacji SWO'2007. Katowice: Wydawnictwo Akademii Ekonomicznej.
- Patrick, H., Knee, C. R., Canevello, A., & Lonsbary, C. (2007). The role of need fulfilment in relationship functioning and well-being: A self-determination theory perspective. Journal of Personality and Social Psychology, 92, 434-457.
- Phang, C. W., Kankanhalli, A., & Sabherwal, R. (2009). Usability and sociability in online communities: A comparative study of knowledge seeking and contribution. Journal of the Association for Information Systems, 10(10), 721.
- Pichlak, M. (2012). Otwarte innowacje jako nowy paradygmat w zarządzaniu innowacjami. Zeszyty Naukowe. Organizacja i Zarządzanie, 60, 281-292.
- Pierro, A., Cicero, L., & Raven, B. (2008). Motivated compliance with bases of social power. Journal of Applied Social Psychology, 38(7), 1921-194.
- Preece, J. (2000). Online Communities. Designing Usability, Supporting Sociability, Chichester: Wiley.
- Quigley, N.R., Tesluk, P.E., Locke, E.A., & Bartol, K.M. (2007). A multilevel investigation of the motivational mechanisms underlying knowledge sharing and performance. Organization Science, 18(1), 71-88.
- Reychav, I., & Weisberg, J. (2009). Going beyond technology: Knowledge sharing as a tool for enhancing customer-oriented attitudes. International Journal of Information Management, 29(5), 353-361.
- Rheingold, H. (1993). The Virtual Community: Homesteading on the Electronic Frontier. Reading, MA: Addison-Wesley.
- Roberts, J., Hann, I., & Slaughter, S. (2006). Understanding the motivations, participation and the performance of open source software developers: A longitudinal study of the Apache projects. Management Science, 52(7), 984-999.
- Romm, C.T., Pliskin, N. & Clarke, R.J. (1997). Virtual communities and society: Toward an integrative three phase model. International Journal of Information Management, 17(4), 261-270.
- Rudawska, A. (2013). Dzielenie się wiedzą w organizacjach - istota, bariery i efekty. Organizacja i Kierowanie, 4(157), 89-103.
- Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55, 68-78.
- Salisbury, M. W. (2003). Putting theory into practice to build knowledge management systems. Journal of Knowledge Management, 7(2), 128-141.
- Sawhney, M., Verona, G., & Prandelli, E. (2005). Collaborating to create: The Internet as a platform for customer engagement in product innovation. Journal of Interactive Marketing, 19, 4-17.
- Sharratt, M., & Usoro, A. (2003).Understanding knowledge-sharing in online communities of practice. European Journal of Knowledge Management, 1, 18-29.
- Sloane, P. (2011). A Guide to Open Innovation and Crowdsourcing: Advice from Leading Experts, UK: Kogan Page Publishers.
- Spindeldreher, K., & Schlagwein, D. (2016). What drives the crowd? A meta-analysis of the motivation of participants in crowdsourcing. PACIS, 119.
- Spreitzer G. M. (1996). Social structural characteriztics of psychological empowerment. Academy of Management Journal, 39, 483-504.
- Stewart, O., Huerta, J., & Sader, M. (2009). Designing crowdsourcing community for the enterprise. Proceedings of the ACM SIGKDD Workshop on Human Computation ACM. New York, USA.
- Surowiecki, J. (2004). The Wisdom of Crowds: Why the Many are Smarter than the Few and How Collective Wisdom Shapes Business, Economies, Societies, and Nations. New York: Doubleday.
- Tseng, F.-, & Ch., & Kuo (2010). A study of social participation and knowledge sharing in the teachers' online professional community of practice. Journal Computers & Education, 72, 37-47.
- Usoro, A., Sharratt, M.W., Tsui, E., & Shekhar, S. (2007). Trust as an antecedent to knowledge sharing in virtual communities of practice. Knowledge Management Research & Practice, 5(3), 199-212.
- Van den Hooff, B., & De Leeuw van Weenen, F. (2004). Committed to share: Commitment and CMC use as antecedents of knowledge sharing. Knowledge and Process Management, 11(1), 13- 24.
- Van den Hooff, B., & De Ridder, J.A. (2004) Knowledge sharing in context; The influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117- 130.
- Van Doodewaard, M. (2006). Online knowledge sharing tools: any use in Africa? Knowledge Management for Development, 2, 40-47.
- Verburg, R.M., & Andriessen, E.J.H. (2011). A typology of knowledge sharing networks in practice. Knowledge and Process Management, 18(1), 34-44.
- Von Hippel, E., Ogawa, S., & de Jong, J.P.J. (2011). The age of the user-innovator. Sloan Management Review, 53(1), 27-35.
- Vukovic, M., Mariana, L., & Laredo, J. (2009). People cloud for the globally integrated enterprise. In D. Asit, F. Gittler & F. Tourmani (Eds.), Service-oriented computing. Berlin: Springer.
- Wadhwa, A., & Koth S. (1999), A note on virtual communities. Retrieved from https://faculty.washington.edu/skotha/website/cases%20pdf/virtual_communities
- Wang, S., & Noe, R.A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115- 131.
- Wasko, M.M., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29(1), 35-57.
- Wenger, E. (1998). Communities of Practice: Learning, Meaning, and Identity. Cambridge University Press.
- Whitla, P. (2009). Crowdsourcing and its application in marketing activities. Contemporary Management Research, 5(1), 15-28.
- Whittaker, S., Issacs, E., & O'Day, V. (1997). Widening the net: Workshop report on the theory and practice of physical and network communities. SIGCHI Bulletin, 29(3), 27-30.
- Wiertz, C., & de Ruyter, K. (2007). Beyond the call of duty: Why consumers contribute to firm-hosted commercial online communities. Organization Studies, 28(3), 347-376.
- Yang, J. (2007). The impact of knowledge sharing on organizational learning and effectiveness. Journal of Knowledge Management, 11(2), 83- 90.
- Yang, Q., Mudambi, R., & Meyer, K.E. (2008). Convention and reverse knowledge flows in multinational corporations. Journal of Management, 34(5), 882-903.
- Yoon, C., & Rolland, E. (2012). Knowledge-sharing in virtual communities: Familiarity, anonymity and self-determination theory. Behavior & Information Technology, 31(11), 1133 -1143.
- Zhao, Y., & Zhu, Q. (2014). Evaluation on crowdsourcing research: Current status and future direction. Information Systems Frontiers, 16(3), 417-434.
- Zheng, H.L., & Dahui, H.W. (2011). Task design, motivation, and participation in crowdsourcing contests. International Journal of Electronic Commerce, 115(4), 57-88.
- Cytowane przez
- ISSN
- 2299-7075
- Język
- eng
- URI / DOI
- http://dx.doi.org/10.7341/20171334