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Shaharuddin Wan Yusoff Wan (Universiti Malaysia Kelantan, Kelantan, Malaysia), Muda Mariah (Universiti Teknologi MARA, Selangor, Malaysia), See Soo-Yin (Universiti Malaysia Kelantan, Kelantan, Malaysia)
A Thematic Analysis of the Medical Practitioners 'Reaction towards Patients' Explanation in Notifying their Health Condition in Malaysia3
International Letters of Social and Humanistic Sciences (ILSHS), 2016, vol. 68, s. 61-72, bibliogr. 15 poz.
Słowa kluczowe
Komunikowanie interpersonalne, Leczenie, Psychologia komunikowania
Interpersonal communication, Medical treatment, Communicate psychology
Effective interpersonal communication between patients and the medical practitioners has always been the medium for information exchange between both parties. This qualitative research is conducted to determine how the medical practitioners react to the patients' complaints in any given medical interaction settings. The data for the entire research were obtained through in-depth interviews, conducted with six informants. The purposive sampling method was utilized to determine the appropriate informants to be chosen with the traits of a psychiatric patient diagnosed with any psychiatric complication. The data were analysed by deriving themes from the in-depth interviews using thematic analysis method. The data acquired from the informants have contributed to a few themes which have indicated the medical practitioners' reaction to the patients' complaints. Based on the findings, the researcher has concluded that the medical practitioners involved in treating the informants were not responsive enough to the patients' complaint. (original abstract)
Pełny tekst
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  3. C. B. Domingo, "Doctor-Patient communication in the medical interaction: context, implications, and practices," Ph.D. dissertation, UTSPH, Houston, Texas, 2010.
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  9. J. T. Wood, Interpersonal communication: everyday encounters. California: Thomson Wadsworth, 2007.
  10. L. D. Brown, B. de Negri, O. Hernandez, D. Roter and J. Rosenbaum (1991). Improving Interpersonal communication between health care providers and clients [Online]. Available:
  11. L. Harter, P. Nelson, P. Pearson and S. Titsworth, Human communication. New York: McGraw-Hill, 2008.
  12. Queensland Health (2009). Medical practitioner: a career in health fact sheet series [Online]. Available: //
  13. R. E. Boyatzis, Transforming qualitative information: Thematic analysis and code development. Thousand Oaks, CA: SAGE, 1998.
  14. S. B. Meriam, Qualitative research and case study applications in education. San Francisco: Jossey-Bass Publishers, 1998.
  15. V. Braun and V. Clarke, "Using thematic analysis in psychology," Qualitative Research in Psychology, vol. 3 (2), pp. 77-101, 2006.
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