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Autor
Bitkowska Agnieszka (Warsaw University of Technology)
Tytuł
The Relationship Between Business Process Management and Knowledge Management : Selected Aspects from a Study of Companies in Poland
Źródło
Journal of Entrepreneurship, Management and Innovation (JEMI), 2020, vol. 16, nr 1, s. 169-193, rys., tab., bibliogr. s. 187-192
Tytuł własny numeru
Business Process Management: Current Applications and the Challenges of Adoption
Słowa kluczowe
Zarządzanie procesowe, Zarządzanie wiedzą, Proces zarządzania
Processing management, Knowledge management, Management process
Uwagi
Klasyfikacja JEL: L22, 031
streszcz., summ.
Abstrakt
Integracja koncepcji zarządzania procesowego (BPM) i zarządzania wiedzą (KM) stanowi aktualny problem badawczy, który należy przeanalizować w przedsiębiorstwach. Wyzwaniem dla współczesnych organizacji procesowych jest ciągłe gromadzenie wiedzy i umiejętne jej wykorzystywanie w celu uzyskania przewagi konkurencyjnej i zapewnienia stabilnej pozycji na rynku. Pomimo rosnącego zainteresowania badaczy i praktyków brakuje artykułów dotyczących omawianej problematyki. Głównym celem artykułu jest identyfikacja związku między zarządzaniem procesowym a zarządzaniem wiedzą. W artykule przedstawiono wyniki badań empirycznych przeprowadzonych przez we współczesnych przedsiębiorstwach w 2019 r. w Polsce, a także korzyści związane z korelacją tych dwóch pojęć. Zarządzanie procesowe ma pozytywny wpływ na zarządzanie wiedzą, a w szczególności procesy zarządzania wiedzą. Identyfikacja, pozyskiwanie, prezentacja i dokumentacja wiedzy nie są niezależnymi zadaniami, ale są realizowane w ramach procesów. Wdrożenie zarządzania wiedzą stymuluje kreatywność pracowników i wspiera komunikację wewnętrzną. Budowanie organizacji procesowej przy użyciu najlepszych praktyk i wytycznych minimalizuje ryzyko niepowodzenia projektów w celu poprawy organizacji i wdrożenia zarządzania wiedzą. Do przetestowania korelacji między koncepcją zarządzania procesowego i zarządzania wiedzą wykorzystano współczynniki Yule'a, Pearsona i Bykowskiego. (abstrakt oryginalny)

The integration of the concepts of Business Process Management (BPM) and Knowledge Management (KM) is a challenging research issue today, and should be analyzed jointly in contemporary enterprises. The challenge for modern process organizations is the constant accumulation of knowledge and its skillful use in order to gain a competitive advantage and ensure a stable position in the market. Despite the growing interest among researchers and practitioners there is a lack of articles in this area. The main objective of this paper is to identify the relation between Business Process Management and Knowledge Management. The article presents the results of empirical research conducted by the author in contemporary enterprises in Poland in 2019, and some solutions, as well as benefits, related to the correlation of these two concepts. Business Process Management has a positive influence over Knowledge Management processes. The identification, acquisition, presentation and documentation of knowledge are not independent tasks, but are implemented within processes. The implementation of Knowledge Management stimulates employee creativity and supports internal communication. Building a process organization using best practices and guidelines minimizes the risk of failure of projects to improve the organization and implement Knowledge Management. In order to test the correlations between them, Yule's, Pearson's, and Bykowski's coefficients have been used. (original abstract)
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Bibliografia
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Cytowane przez
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ISSN
2299-7075
Język
eng
URI / DOI
https://doi.org/10.7341/20201616
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