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Eldridge Ewa (University of Gdańsk; Perfect People, Ltd., United Kingdom; Actinium CS, Ltd., United Kingdom), Jurek Paweł (Uniwersytet Gdański), Olech Michał (University of Gdańsk; Medical University of Gdańsk)
The Mediating Role of Trust in Leadership on the Relationship between the Experience of Negative Treatment in the Workplace, Burnout, and Work Engagement
Zaufanie do przełożonego jako mediator związku pomiędzy doświadczeniem negatywnego traktowania w pracy, a wypaleniem zawodowym i zaangażowaniem w pracę
Zarządzanie Zasobami Ludzkimi, 2020, nr 6 (137), s. 13-34, rys., tab., bibliogr. 63 poz.
Human Resource Management
Słowa kluczowe
Zaufanie, Zaangażowanie pracowników, Wypalenie zawodowe, Badania ankietowe
Trust, Employees' engagement, Professional burnout, Questionnaire survey
Klasyfikacja JEL: D23, O15
summ., streszcz.
Celem niniejszego badania było zbadanie wpływu zaufania do bezpośredniego przełożonego na związek pomiędzy doświadczeniem negatywnego traktowania w miejscu pracy (znęcania się, agresji, utrudniania wykonywania zadań) a wypaleniem zawodowym i zaangażowaniem w pracę. W badaniu wzięło udział 838 pracowników różnych organizacji działających na polskim rynku. Badani zostali poproszeni o wypełnienie zestawu kwestionariuszy mierzących badane zmienne. Wykorzystując model równań strukturalnych (SEM) wykazano, że doświadczenie negatywnego traktowania w miejscu pracy ma bezpośredni i pośredni (poprzez zaufanie do przełożonego) związek z wypaleniem zawodowym i zaangażowaniem w pracę. Wyniki potwierdzają korzystny wpływ zaufania do kierownictwa na budowanie pożądanych postaw pracowniczych. Uzyskane wyniki omówiono w kontekście praktycznych wskazówek dla kadry menedżerskiej oraz specjalistów zajmujących się zarządzaniem zasobami ludzkimi w organizacjach. (abstrakt oryginalny)

The current study aimed at examining the mediation effects of trust in leadership on the association between the experience of mistreatment and aggression in the workplace and burnout and work engagement. A sample of 838 employees completed a packet of questionnaires that assessed the variables subject to study. Using structural equation modeling (SEM), mediational analyses showed that the experience of negative treatment in the workplace exerted its direct and indirect (through trust in leadership) effect on burnout and work engagement. The findings corroborate the beneficial effects of leadership trust, especially on employee work engagement. (original abstract)
Dostępne w
Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie
Biblioteka Szkoły Głównej Handlowej w Warszawie
Pełny tekst
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