BazEkon - Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie

BazEkon home page

Meny główne

Lipka Anna (University of Economics in Katowice, Poland), Giszterowicz Agnieszka (University of Economics in Katowice, Poland)
Increasing Project Effectiveness by Combining the FMEA Method Results and the Costs of Quality (Based on the Example of an Employee Relationship Management Project)
Journal of Intercultural Management, 2021, vol. 13, nr 1, s. 26-68, rys., tab., bibliogr. 35 poz.
Słowa kluczowe
Analiza przyczyn i skutków wad, Zasoby ludzkie, Koszty jakości
Failure mode and effects analysis (FMEA), Human resources, Quality costs
Klasyfikacja JEL: O15, O22, D81
Objective: This article presents a project focused on the stabilization of employment in a multi-generational organization in the scope of human resources -specifically, employee relationship management.
Methodology: The type of project was evaluated by taking into account different typological criteria. The employee generations were defined by providing time ranges based on dates of birth. All important project stages were presented according to the newest PMI 2017 methodology, with particular attention to the selection of the model of the project team and the division of tasks within the team. The critical path method was used in the description of the course of project activities.
Findings: The method of determination of project success factors was specified.
Value Added: In accordance with the title of the article, it was, however, shown how one can combine the identification of the level of project risk (using failure mode and effects analysis - FMEA) and the costs of quality to increase the project effectiveness.
Recommendations: Projects of this type are important in these organizations where the risk of loyalty is high, which leads to negative economic implications. The advantages from such projects can, however, affect more than the employer. (original abstract)
Pełny tekst
  1. Ahmada, N. A.,& Dauda S. (2016). Engaging People with Employer Branding. Procedia Economics and Finance, 35, 690-698.
  2. Al-Khozondar, N. O. (2015). Employee Relationship Management and its Effect on Employee Performance at Telecommunication and Banking Sectors [A thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration]. The Islamic University - Gaza Deanship of Graduates Studies Faculty of Commerce Business Administration Department, Gaza.
  3. Bureau of Labor Statistics (2018). Median years of tenure with current employer for employed wage and salary workers by age and sex, selected years, 2008-2018. United States Department of Labor. Retrieved from Access: 07.03.2019.
  4. Caraher, L. (2017). The Boomerang Principle. Inspire Lifetime Loyalty from Your Employees. Routledge: New York.
  5. Chaubey, D. S., Mishra, N., & Dimri, R. P. (2017). Analysis of employee relationship management and its impact on job satisfaction. Journal of Arts, Science & Commerce, 8(2), 15-25.
  6. Clowes, S. (2016). Employment: Global Best Practice: Alumni networks allow ex-staff to still work for a company. The Financial Times. Retrieved from Access: 16.07.2017.
  7. Csikszentmihalyi, M. (1988). The domain of creativity. In R. J. Sternberg (Ed.), The nature of creativity. Contemporary psychological perspectives (pp. 325-339). Cambridge: Cambridge University Press.
  8. Csikszentmihalyi, M. (1990). The domain of creativity. In M. A. Runco, R. S. Albert (Eds.) Theories of creativity (pp. 190-212). Newbury Park: Sage Publications.
  9. Csikszentmihalyi, M. (1996).Creativity: Flow and the psychology of discovery and invention. New York: Harper Collins Publishers.
  10. Devamaindhan, B. (2014). Employer - Employee relationship. Samzodhana Journal of Management Research, 3(1), 108-114.
  11. Feigenbaum, A.V. (1991). Quality Control. McGraw-Hill, New York.
  12. Flamholtz, E. (1985).Human Resource Accounting. Advances in Concepts, Methods and Applications. San Francisco: Jossey-Bass Inc.
  13. Groenroos, Ch.(1996). Relationship Marketing: Strategic and Tactical Implications. Management Decision, 34(3), 5-17.
  14. Klaffke, M. (2014).Generationen-Management. Konzepte, Instrumente, Good-Practice Ansaetze. Wiesbaden: Springer Gabler.
  15. Kneuper, R. (2015).Einekurze Geschichte der Vorgehensmodelle. In M. Engster (Ed.), Projektmanagement und Vorgehensmodelle. Bonn: KoellenVerlag.
  16. Lawler, E. J. (2001). An Affect Theory of Social Exchange. AJS 107, 2(September), 321-325.
  17. Ledig, G. (2008). Personal-Risikomanagement als Zukunftssicherung. Zeitschrift fuer Organisation, 1, 53-55.
  18. Leybourne, S. A., & Warburton, R. D. H. (2012). The Creativity Matrix: Balancing Architectural and Process Creativity. Paper presented at PMI Global Congress 2012-North America, Newtown Square, Project Management Institute, Vancouver.
  19. Lipka, A. (2011). Employee Relationship Management (ERM) jako trend rozwojowy w obszarze funkcji personalnej. Problemy Zarządzania, 9(4), 204-216.
  20. Lipka, A., & Giszterowicz, A. (2019). Projects of supporting the development of multi-generational teams. Warszawa: CeDeWu.
  21. Lubart, T. I., & Stenberg, R. J. (1995). An incestment approach to creativity: Theory and data. In S. M. Smith, T. B. Ward, R. A. Finke (Eds.), The creative cognition approach (pp. 269-302). Cambridge, MA: The MIT Press.
  22. Melde, A., & Benz, M. (2014). Employer branding in Wissenschaft und Praxis. Leipzig: Fraunhofer MOEZ.
  23. Meyer, J., & Allen, N. (1997). Commitment in the Workplace: Theory, Research, and Application. California: Sage Publications.
  24. Nęcka, E. (2012). Psychologia twórczości. Sopot: Gdańskie Wydawnictwo Psychologiczne.
  25. Oliver, R. L. (1999). Whence Consumer Loyalty. Journal of Marketing, 63(4),33-44.
  26. Pokrywka, Ł. (2012). Długość zatrudnienia u pracodawcy w Polsce. Rynek Pracy. Access: 07.03.2017.
  27. Project Management Institute (2017). A Guide to the Project Management Book of Knowledge (PMBoK®), 6th Edition. Newtown Square: Project Management Institute.
  28. Richmond, A., Rothboeck, S., & Henschel, V. (2017). Onboarding, onboard-keeping and offboarding: current practices and relevance for Swiss IC actors. Bienne: Cinfo.
  29. Schneiderman, A. M. (1986). Optimum quality costs and zero defects: Are they contradictory concept?. Quality Progress, 11/1986.
  30. Schueller, A. M., & Fuchs, G. (2005). Loyalty marketing. Total Loyalty Marketing. How to achieve the company's success with satisfied customers and loyal employees. Warsaw: The HDT Consulting-Success Academy.
  31. Silvalogthasan, V., & Hashim, A. (2013-2014). Changes in employer-employee relationship: impact of perceived organizational support on social exchange of the outsourcing industry in Sri Lanka. Skyline Business Journal, IX(1), 43-49.
  32. Stotz, W. (2007). Employee Relationship Management. Der Wegzuengagierten und effizientenMitarbeitern. Munich: Oldenbourg Wissenschaftsverlag.
  33. Strohmeier, S. (2013). Employee relationship management - Realizing competitive advantage through information technology?. Human Resource Review, 23, 93-104.
  34. Turner, J. R. (2016). The Handbook of project-based organization: Governance and operational control. European Management Journal, 17(3).
  35. Tushman, M. L., & Oreilly, C. A. (1996). Ambidextrous Organizations: Managing Revolutionary and Revolutionary Change. California Management Review, 38(4).
Cytowane przez
Udostępnij na Facebooku Udostępnij na Twitterze Udostępnij na Google+ Udostępnij na Pinterest Udostępnij na LinkedIn Wyślij znajomemu