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Autor
Stachowiak Agnieszka (Poznan University of Technology, Poland), Werner-Lewandowska Karolina (Poznań University of Technology, Poland), Cyplik Piotr (Poznan University of Technology, Poland), Skowrońska-Domańska Agata (Archicom S.A., Wrocław, Poland)
Tytuł
Fuzzy Process Maturity Model for Service Enterprise
Źródło
LogForum, 2023, vol. 19, nr 4, s. 627-640, rys., tab., bibliogr. 68 poz.
Słowa kluczowe
Modele ekonometryczne, Logika rozmyta, Orientacja procesowa, Przedsiębiorstwo usługowe
Econometric models, Fuzzy logic, Process orientation, Service enterprise
Uwagi
summ.
Abstrakt
Background: The purpose of this article is to present a model of process maturity assessment dedicated to service enterprises. The model developed is validated in a company in the development services sector. Methods: The implemented research methodology includes literature analysis, expert research, fuzzy set theory, and a case study. Results: The results indicate that the developed model provides a solid and practical diagnostic tool, based on a fuzzy index to measure the process maturity of a service company. Conclusions: The proposed model may have practical implications for the assessment of process maturity in the service sector. It will allow a diagnosis of the current state and will indicate the direction of further improvement in process management. From an epistemological perspective, the proposed model fills the research gap in the field of maturity models dedicated to service enterprises and extends knowledge on adapting fuzzy set theory to assessing process-orientated maturity of enterprises.(original abstract)
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Bibliografia
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Cytowane przez
Pokaż
ISSN
1895-2038
Język
eng
URI / DOI
http://dx.doi.org/10.17270/J.LOG.2023.886
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